Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; Full time

Job summary

A leading retail company is seeking a Store Manager to lead teams, enhance customer service, and ensure financial performance at their Pennsylvania location. The role involves training associates, managing operations, and implementing business initiatives to drive store success. Candidates should have strong leadership skills and experience in retail management.

Benefits

Competitive pay

Performance bonuses

Health benefits

Paid time off

Educational benefits through Live Better U

Qualifications

• Minimum 2 years of college or equivalent retail/supervisory experience required.
• Prefer candidates with experience managing teams and mentoring staff.

Responsibilities

• Leads and develops teams by training, mentoring, and providing feedback.
• Drives financial performance and manages store operations effectively.
• Ensures high customer satisfaction and resolves complaints.

Skills

Team Leadership

Customer Service

Problem Solving

Financial Management

Communication

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs and complaints are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results. Identifies and addresses improvement opportunities and promotes continuous learning and adaptability.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding on applying these in business practices.

Builds high-performing teams by embracing diversity, creating a culture of belonging, and supporting associates' growth and contribution. Acts with integrity, maintains high standards of ethics, and supports Walmart's mission of making a positive impact through responsible business practices.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, technological adoption, and resilience among team members.

Walmart offers competitive pay, performance bonuses, and benefits including health, financial, paid time off, and other perks. Benefits and eligibility vary and are subject to change.

For more information about PTO, visit https://one.walmart.com/notices. The Live Better U program provides educational benefits, including tuition and fees paid by Walmart. Eligibility depends on job classification and tenure.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses, regional pay zones, and other incentives.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

60 Noble Blvd, Carlisle, PA 17013-4119, United States of America