Co-Manager

Columbia Sportswear; Orlando (FL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Quarterly Bonus Program

Medical with FSA/HSA options

Dental

Vision

Well-being plans

401(k) matching

Employee discounts

Job summary

Columbia Sportswear Co. Orlando store is seeking a Co-Manager to lead day-to-day operations under the Store Manager, driving customer service, sales, and store profitability. You will implement marketing directives and coach a diverse team to achieve goals and growth pathways.

The role emphasizes high standards, team development, and execution of strategies to grow the customer base while maintaining store standards in a fast-paced retail environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years of functional experience.
• Experience leading projects and people, even without formal management.
• Strong problem-solving skills to resolve operational and financial issues.
• Proficient in operating a POS system and various software packages.

Responsibilities

• Provide leadership, direction and coaching to the leadership and associate staff.
• Identify and create plans to enhance employee productivity and performance.
• Demonstrate exceptional customer service and resolve escalated complaints.
• Maintain appropriate inventory levels through replenishment and organization.
• Identify store hiring needs and conduct interviewing, hiring, and training.
• Motivate and develop associates to meet growth plans and career paths.
• Assist the store leadership team with additional responsibilities.

Skills

Leadership

Customer service

Communication

POS system operation

Problem-solving

Education

Bachelor's degree or equivalent

Tools

POS System

Microsoft Office

Job description

Location: Orlando International Premium Outlets

ABOUT THE POSITION

Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching

Wellbeing support: Routine Time Off that starts immediately, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more.

Community impact: We give back with paid Culture and Community Hours and Volunteer Hours to support your passions!

Growth opportunities: Grow your career with the Tuition Assistance Program and learning/development courses

Employee discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable customer experiences while supporting and helping drive the company's mission of "Connecting Active People with Their Passions."

As a Co-Manager, you will be a leader who plans and directs the day-to-day operations of the store, primarily guided by the Store Manager. This role executes strategies to improve customer service, drive store sales, increase profitability, and implement marketing and promotional directives to increase sales and grow our existing customer base. You will be responsible for driving high store standards and conditions while fostering a positive team environment, developing associates of all levels to prepare them best to successfully obtain their career goals .

HOWYOU'LLMAKE A DIFFERENCE

• Provides leadership, direction and coaching to the other leadership and associate staff.
• Identify and create plans to enhance employee productivity and performance (e.g., track employee results and make suggestions for modifying goals accordingly)
• Demonstrate exceptional customer service and problem-solving skills by assisting customers regarding products, features, benefits, availability, and resolving escalated complaints.
• Maintain appropriate inventory levels through effective replenishment, organization, shrink control, and communication.
• Identify store hiring needs and conduct interviewing, hiring, and training for store staff, conduct and plan employee training, development, and coaching.
• Motivate, educate, guide, and develop associates to meet long-range growth plans/career paths within the store, field, and general office.
• Assist the store leadership team on other responsibilities as needed

YOUHAVE

• Bachelor's degree, applicable certification or equivalent experience
• 3 years of functional experience
• No formal management experience required, however has experience in leading projects and people
• Strong problem-solving skills; ability to resolve technical, operational and organizational problems and drive decisions that impact finances, efficiency and effectiveness of the store.
• Skill operating a Point of Sales (POS) system, and various software packages.

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in place
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are followed when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.