CNC Technical Support Specialist

Torrey Holistics; Bend (OR); On-site; USD 71,635,000 - 80,231,000; Full time

Job summary

PrideStaff in Bend, OR is seeking a hands-on CNC Technical Support Specialist for a premier industrial machinery manufacturer. This role is in-person, combining field-ready diagnostics with factory-trained support to keep CNC cutting systems running smoothly.

You will diagnose mechanical, electrical, and software issues, assist with startup and calibration, and handle preventive maintenance and basic CAD/CAM troubleshooting.

Qualifications

• Strong background in electrical and/or mechanical troubleshooting.
• Experience with hand tools and digital multimeters is required.
• Ability to read electrical schematics and mechanical drawings.
• Ability to train in-house with travel (50–75%).

Responsibilities

• Assist customers via phone, email, and remote tools to diagnose mechanical, electrical, software, and motion-control issues.
• Diagnose issues with motors, drives, relays, sensors, power supplies, and gearboxes.
• Support machine startup, calibration, preventive maintenance, and basic CAD/CAM troubleshooting.
• Document resolutions in CRM and coordinate parts and warranty claims.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Digital multimeters

Reading schematics

Customer service

CNC repair

Tools

CAD/CAM software

Job description

**CNC Technical Support Specialist**Location: Bend, OR (In-Person)Job Type: Full-TimeCompensation: $25.00 – $28.00 / hour**Position Summary**PrideStaff is seeking a hands-on, mechanically and electrically inclined CNC Technical Support Specialist for a premier industrial machinery manufacturer in Bend.Please note: This is an industrial machinery technical support role—not an IT, network administration, or desktop support position.In this role, you will provide remote diagnostics, troubleshooting, and support for heavy CNC cutting machinery, motion-control systems, and plasma cutting equipment. If you are driven by a strong mechanical curiosity and love figuring out how physical machines work, this opportunity offers high growth potential—including future field service travel opportunities.**Key Responsibilities**Assist customers via phone, email, and remote tools to diagnose mechanical, electrical, software, and motion-control issues.Walk customers through component isolation, system testing, and electrical diagnostics using digital multimeters, schematics, and wiring diagrams.Diagnose issues involving motors, drives, relays, sensors, power supplies, gearboxes, gantry assemblies, and torch alignment.Assist with machine startup, calibration, preventive maintenance, and basic CAD/CAM or controller software troubleshooting.Document technical resolutions within CRM systems and coordinate replacement parts and warranty claims.**Qualifications & Requirements**Strong background in electrical and/or mechanical troubleshooting. Experience with hand tools and digital multimeters is required.Understanding of basic control circuits, switches, relays, motors, fuses, and wiring. Ability to read (or learn to read) electrical schematics and mechanical drawings.Ability to clearly explain complex technical procedures to customers with varying levels of mechanical experience.Ideal candidate backgrounds include industrial maintenance, automotive/diesel/heavy equipment repair, mechatronics, welding/fabrication equipment, or military electrical/mechanical occupations.Ability to train in-house with the potential to travel (50–75%) for field service, installations, and repairs once fully trained.You should be proficient in:Customer ServiceTroubleshooting SkillsCNC Machine RepairEquipment Repair & MaintenanceTroubleshooting CNC Machines