CNC Machine Tool Field Service Technician

NEXT Industries; Michigan; On-site; USD 70,000 - 100,000; Full time

Job summary

Next Industries is seeking skilled Machine Tools Field Services Technicians for Michigan and Kentucky. You will troubleshoot and repair CNC machines, perform installations and preventative maintenance, and support customers on-site with professionalism.

Ideal candidates have a CNC background with 5+ years of repair experience and familiarity with Fanuc/Mitsubishi/Siemens/Heidenhain controls. Valid driver’s license and willingness to travel are required.

Qualifications

• CNC technical background with proven track record in machine repair.
• Experience with Fanuc, Mitsubishi, Siemens or Heidenhain controls.
• Willingness to travel to customer sites as required.

Responsibilities

• Troubleshoot and repair machine tools at customer sites.
• Installations, PMs, and preventative maintenance as needed.
• Maintain customer records and service documentation.

Skills

CNC repair

Field service

Travel readiness

Customer support

Tools

Fanuc controls

Mitsubishi controls

Siemens controls

Heidenhain controls

Job description

Next Industries is currently seeking Machine Tools Field Services (CNC Machine Repair) Technicians in Michigan and Kentucky.

Job Description

Responsible for day-to-day field services including but not limited to troubleshooting & repair, installations, predictive & preventive maintenance, etc.

• Perform field service, installations or PMs as required.
• Troubleshooting & repair of all makes & models of Machine Tools
• Resolve customer issues and provide sales support.
• Represent NEXT INDUSTRIES, professionally and ethically at all times, with all actions in line with business expectations.
• Take ownership of all service cases, projects, etc., and maintain all customer records and technical documentation.

Accountability:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are types of the knowledge, skill, and/or ability required. Potential candidates must be able to successfully complete service calls and excel beyond that of our competitors. The Applicant must be able to manage customer relationships coupled with improved satisfaction, and willing to be measured by such. Additionally, this individual must be organized, motivated and a self-starter.

Knowledge, Skills, and Abilities:

A CNC technical background is required with a proven track record of no less than 5 years in machine repair desired. The ideal candidate would also have a working knowledge of Fanuc and Mitsubishi controls &/or Siemens & Heidenhain. Prior experience on the following machine tools and disciplines are a plus:

Hyundai Wia & Kitamura Machine Tool, Mechanics, Ball-Bar Testing, 4th/5th Axis integrations

• Ladder Logic, Way Scraping, Probe Installations, Peripheral Installations, Preventative Maintenance

General Requirements:

• Applicant should have a basic understanding in the use of Microsoft Office, Adobe Acrobat, Outlook, and the Internet.
• Must have & maintain a valid and unrestricted driver’s license.
• Standard work week is based off 40 hours with overtime available with Manager’s approval. Some overnight travel may be required.

About NEXT Industries

We are more than an industrial supplier. We are manufacturing, technical, and engineering experts, driven to streamline and provide visibility to the supply chain.

For three generations, we have worked relentlessly to understand each customer's evolving needs with the aim of reducing costs, mitigating downtime, and reallocating resources to core priorities. We draw on the depth and breadth of our cutting tool, metalworking, machine tool, and MRO inventory – augmented by inventory management and service platforms – to maximize operations. And we are defined by the manufacturing experience, technical knowledge, and unparalleled service of our team, whom our customers trust to solve their most difficult problems.

It’s not just what we do, it’s who does it. Our people are our most valuable resource. Their passion for innovation, optimization, and solutions – along with technical knowledge and customer centric attitude – has allowed us to create lasting relationships with our partners. With an ever-growing geographic footprint and customer base, there are plenty of opportunities to join our team.

Our Philosophy

Our philosophy is built upon understanding each customer's unique needs. This allows our team of manufacturing, technical, and engineering experts to design supply, inventory management, machine tool, and service programs that improve processes, reduce costs, and mitigate downtime while simultaneously evolving with your needs.