CNC Machine Tool Field Service Specialist

Torrey Holistics; Waterloo (IA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Car allowance

Company vehicle

Cell phone

Laptop

Fuel coverage

PTO

Paid holidays

Sick time

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Job summary

Ellison Technologies is seeking a field service technician to service CNC machining centers and turning centers at customer sites in Iowa, with coverage across IA, MN, and MO. The role involves travel about 50% and hands-on diagnostics, preventive maintenance, and installations.

You will document work, coordinate with sales on upgrade opportunities, and represent the company professionally. A customer-first mindset and ongoing learning are essential.

Qualifications

• Hands-on experience installing, maintaining, or repairing CNC machining centers and CNC turning centers.
• Strong mechanical, hydraulic, and electrical troubleshooting skills.
• Customer-first mindset with ability to handle variety and continuous learning.

Responsibilities

• Perform field service, installations, and preventive maintenance on CNC machining and turning centers.
• Diagnose and resolve customer issues; collaborate with sales on opportunities.
• Communicate clearly with customers, teammates, and partners and maintain accurate records.

Skills

CNC maintenance

Troubleshooting

Mechanical skills

Hydraulic & electrical

Job description

A day in the lifeYou start your morning in Iowa, coffee in hand, reviewing a couple of service tickets on your company-provided laptop before heading to a nearby customer site. By mid-morning, you’re running diagnostics on a CNC machining center, tracing a hydraulic issue and confirming an electrical repair. After lunch, you swing by another customer to complete a preventive maintenance visit on a CNC turning center, wrap up the documentation, and call a sales teammate with a quick heads-up about an upgrade opportunity you noticed. You finish the day with your notes synced, expenses submitted through a fast reimbursement process, and a sense of momentum—another day helping customers keep their production humming.What this role is (and isn’t)Focused on a local territory—primarily Iowa with coverage across IA, MN, and MO.About 50% travel, with travel time paid. It’s not a national “road warrior” grind.Hands-on with cutting-edge machine tool technology and a diverse set of customers.Backed by a company that invests heavily in its service team and keeps turnover low.How we set you up to winCar allowance (or company vehicle where applicable)Company cell phone and laptopFuel covered and a smooth, fast reimbursement processBenefitsPaid time off (PTO)Paid holidaysSick timeMedical, dental, and vision insurance401(k) retirement planLife insuranceLearn what our team says about us on Glassdoor.What you’ll tacklePerform field service, installations, and preventive maintenance on CNC machining and turning centers.Diagnose and resolve customer issues; collaborate with sales on opportunities and support.Communicate clearly with customers, teammates, and partners.Represent Ellison Technologies professionally and ethically in every interaction.Own your service cases and projects; maintain accurate customer records and technical documentation.Pitch in with other related duties as assigned.What you bringHands-on experience installing, maintaining, or repairing CNC machining centers and CNC turning centers.Strong mechanical, hydraulic, and electrical troubleshooting skills.A customer-first mindset and the ability to thrive with variety and continuous learning.“The Ellison Way principles continue to drive our company forward. The Ellison Way principle of Adaptation will ensure that Ellison will evolve to further grow market share, strengthen our relationships with our key partners and our customers. The major focus moving forward must be on the development of Ellison’s most valuable resource – its people."— Graham Hooper, CEOOur commitment"Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”