CNC Machine Service Field Technician

Eagle Machine Sales & Service Inc.; Arlington (TX); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Eagle Machine Sales & Service Inc. is seeking a skilled Field Service Technician to join our team in Arlington, Texas. This role covers on-site maintenance, repairs, and remote support as needed, ensuring maximum uptime for CNC equipment.

You will diagnose issues, service CNC machines, and work with customers to understand requirements, maintaining high service levels and clear communication. Flexibility for some remote work is available.

Qualifications

• Proven experience in field service or a related technical field.
• Strong electrical and mechanical knowledge.
• Ability to read schematics and blueprints.
• Excellent customer service skills with a focus on problem-solving.

Responsibilities

• Conduct on-site installations, repairs, and maintenance of industrial machinery.
• Troubleshoot technical issues and provide timely solutions.
• Collaborate with customers to understand their needs and provide excellent customer service.
• Utilize mechanical knowledge to diagnose and repair equipment malfunctions.

Skills

Troubleshooting

Electrical knowledge

Reading schematics

Customer service

Independence

Time management

Tools

Fanuc Control

Job description

Company Description

Eagle Machine Services, Inc. is committed to providing quality CNC products, reliable service, and applications. As a TEXAS distributor for Eurotech Multi-Tasking Lathes, Fermat Horizontal Boring Mills, YCM Precision Machines, Hwacheon CNC Machines, NIKKEN Tooling & Rotary Units, Golden Sun rotary tables, and Sharp Manual Machines, we offer a complete CNC manufacturing solution to our customers. Our experienced staff has expert knowledge on YCM Machinery and an extensive inventory of new and remanufactured replacement parts to ensure maximum uptime for our clients. We also provide preventive maintenance services to keep your line in top condition.

Company Description

Eagle Machine Services, Inc. is committed to providing quality CNC products, reliable service, and applications. As a TEXAS distributor for Eurotech Multi-Tasking Lathes, Fermat Horizontal Boring Mills, YCM Precision Machines, Hwacheon CNC Machines, NIKKEN Tooling & Rotary Units, Golden Sun rotary tables, and Sharp Manual Machines, we offer a complete CNC manufacturing solution to our customers. Our experienced staff has expert knowledge on YCM Machinery and an extensive inventory of new and remanufactured replacement parts to ensure maximum uptime for our clients. We also provide preventive maintenance services to keep your line in top condition.

Role Description

This is a full-time role for a CNC Machine Field Service Technician at Eagle Machine Sales & Service Inc. located in Arlington, Texas, with flexibility for some remote work. As a CNC Machine Field Service Technician, you will be responsible for servicing and supporting the CNC machines we sell. This includes conducting maintenance, troubleshooting issues, and repairing machinery. You will work closely with our customers to ensure their machines operate at maximum uptime. Some of the work can be done remotely, but you must also be available on-site in Arlington, Texas.

Qualifications

• Experience in servicing and repairing CNC machines
• Strong technical skills and troubleshooting abilities
• Knowledge of YCM CNC Machinery is a plus
• Knowledge of Fanuc Control is required.
• Ability to work independently and manage your time effectively
• Excellent communication and customer service skills
• Willingness to travel to customer sites and work flexible hours when necessary
• Valid driver's license

Job Overview

We are seeking a skilled Field Service Technician to join our team. The Field Service Technician will be responsible for providing on-site maintenance and repairs of industrial equipment, ensuring customer satisfaction through efficient service delivery.

Duties

• Conduct on-site installations, repairs, and maintenance of industrial machinery
• Troubleshoot technical issues and provide timely solutions
• Collaborate with customers to understand their needs and provide excellent customer service
• Utilize mechanical knowledge to diagnose and repair equipment malfunctions

Requirements

• Proven experience in field service or a related technical field
• Strong electrical and mechanical knowledge
• Ability to read schematics and blueprints
• Excellent customer service skills with a focus on problem-solving
• Familiarity with industrial electrician practices
• Ability to detect and resolve technical issues efficiently

Join our team as a Field Service Technician and contribute your technical expertise to ensure the smooth operation of CNC Machine Equipment.