CNC Laser Technician

MAC Tech; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Dispatched from home

Company-provided service vehicle

Laptop provided

Cell phone

Overtime opportunities

Bonus opportunities

Comprehensive benefits

Job summary

Mac-Tech is seeking skilled Laser Technicians to join our field service team. You will install, commission, and train customers on laser cutting machines while representing our commitment to long-term partnerships.

Responsibilities include diagnosing and repairing systems, documenting parts and activities, and supporting sales with demonstrations. A strong focus on safety, accuracy, and customer satisfaction drives this role.

Qualifications

• Experience troubleshooting and repairing industrial fiber laser machines.
• Ability to read electrical schematics, blueprints, and manuals.
• Proficiency with multimeters and oscilloscopes; CAD/CAM a plus.
• Strong documentation and on-site service skills.
• Valid driver’s license with ability to travel to customer sites.
• Technical training or certification related to lasers or machine repair.

Responsibilities

• Install, commission, test, and train customers on laser cutting equipment.
• Troubleshoot, diagnose, and repair laser systems and related components.
• Identify parts, replace as needed, and log activities in system.
• Provide exceptional on-site customer service and support.
• Read and interpret blueprints, schematics, and manuals for service tasks.
• Log time and expenses accurately in the Service Management System weekly.
• Support sales with product demonstrations and technical expertise.
• Communicate with Service Manager to meet and exceed expectations.

Skills

Fiber laser troubleshooting

CNC controls

Electrical schematics

Multimeters & oscilloscopes

Blueprints & drawings

Customer-facing service

Independent work ethic

Driving & travel

Education

Technical training or certification in a related field

Tools

Precitec cutting heads

CAD/CAM software

Job description

Mac-Tech is seeking skilled Laser Technicians to join our growing, first-class service department. This role is ideal for a high-performing professional who takes pride in their work, communicates with authenticity, and brings enthusiasm to supporting customers in the field.

As a Laser Technician, you will deliver exceptional technical service, support, and installations for Mac-Tech’s laser cutting machines while representing our commitment to long-term customer partnerships.

Be Part of a Winning Team

Our Core Values

• High Performance – We take ownership, solve problems effectively, and deliver reliable results for our customers.
• Authenticity – We communicate honestly, act with integrity, and build trust through every interaction.
• Enthusiasm – We bring energy, passion, and a positive mindset to our work and customer relationships.

Responsibilities

• Install new laser cutting equipment, including commissioning, functional testing, and operator training
• Troubleshoot, diagnose, and repair laser cutting machines and related systems
• Identify, replace, and document parts as needed to restore equipment performance
• Deliver exceptional customer service while working on-site at customer locations
• Read, interpret, and work from blueprints, electrical schematics, drawings, manuals, and technical documentation
• Accurately log service activities, time, and expenses in the Service Management System on a weekly basis
• Support the sales team as needed with product demonstrations and technical expertise
• Communicate clearly with the Service Manager to ensure customer expectations are met and exceeded

Requirements

• Previous experience troubleshooting and repairing industrial fiber laser metal cutting machines
• Strong understanding of mechanical, electro-mechanical, servo-electric, electrical, and hydraulic control systems
• Experience with Precitec cutting heads or similar systems preferred
• Working knowledge of CNC controls and their related applications
• Ability to read, understand, and draft electrical schematics, blueprints, and assembly drawings
• Experience using multimeters and oscilloscopes; CAD/CAM experience is a plus
• Proven ability to troubleshoot issues from initial description through diagnosis and repair
• Technical training or certification in a related field preferred
• Ability to work independently while maintaining a high-performance standard
• Strong customer service and communication skills rooted in professionalism and authenticity
• Valid driver’s license with a good driving record
• Availability to work Monday-Friday, with occasional overtime and overnight travel

Benefits

• Dispatched directly from your home
• Competitive salary, overtime, bonus opportunities, and comprehensive benefits package
• In-depth onboarding and continuous training
• Direct support from machine manufacturers
• Company-provided service vehicle, laptop, and cell phone
• Extensive on-the-job training and fully paid manufacturer training
• Ongoing opportunities to grow technical skills and advance your career

Why Mac-Tech

• For over 40 years, Mac-Tech has maintained a relentless focus on serving our customers. Founded in 1984 to service and support metal fabrication equipment, we are well-positioned to support customers throughout North America. Our success is built on long-term partnerships, technical excellence, and leaving a positive, lasting impression with every service visit. At Mac-Tech, we don’t just fix machines—we support our customers’ success with high performance, authenticity, and enthusiasm.