CNC Field Service Technician

INDEX Corporation; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

INDEX Corporation seeks a CNC Field Service Technician to install, commission, troubleshoot, repair, and maintain INDEX machines at customer sites across the United States. You will diagnose CNС control system issues, perform preventive maintenance, and participate in ongoing technical training.

The role emphasizes strong mechanical, electrical, hydraulic, and pneumatic troubleshooting, with a focus on delivering excellent customer service and safe operation.

Qualifications

• Strong mechanical, electrical, hydraulic and pneumatic troubleshooting skills.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Knowledge of CNC machine tool operation and maintenance.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose, troubleshoot, and repair mechanical, electrical, hydraulic, pneumatic, and CNC control system issues on machine tools at customer sites.
• Perform machine installations, commissioning, inspections, preventive maintenance, repairs, machine setups, and operational testing
• Develop and maintain a high level of technical proficiency across multiple machine product lines, continually expanding product knowledge and technical capabilities.
• Disassemble defective components and install, adjust, align, and test repaired or replacement parts in accordance with INDEX quality and service standards.
• Troubleshoot, repair, and replace electrical and electronic components including wiring, transformers, motors, sensors, switches, and control devices.
• Install, diagnose, and repair hydraulic, coolant, lubrication, and pneumatic systems associated with CNC machine operation.
• Perform routine cleaning, lubrication, adjustment, and preventive maintenance of machine components including bearings, gears, shafts, and other mechanical assemblies.
• Provide customers with technical support, operational guidance and basic machine training following installations or service activities.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic troubleshooting

Pneumatic troubleshooting

CNC control systems

Reading schematics/drawings

Customer service

Communication skills

Job description

The CNC Field Service Technician is responsible for installing, commissioning, troubleshooting, repairing, maintaining, and servicing INDEX machines. This position provides technical expertise while delivering exceptional customer service and ensuring equipment operates safely and efficiently. The technician works independently in the field while collaborating with internal departments to resolve technical issues and support customer success.

• Diagnose, troubleshoot, and repair mechanical, electrical, hydraulic, pneumatic, and CNC control system issues on machine tools at customer sites.
• Perform machine installations, commissioning, inspections, preventive maintenance, repairs, machine setups, and operational testing
• Develop and maintain a high level of technical proficiency across multiple machine product lines, continually expanding product knowledge and technical capabilities.
• Disassemble defective components and install, adjust, align, and test repaired or replacement parts in accordance with INDEX quality and service standards.
• Troubleshoot, repair, and replace electrical and electronic components including wiring, transformers, motors, sensors, switches, and control devices.
• Install, diagnose, and repair hydraulic, coolant, lubrication, and pneumatic systems associated with CNC machine operation.
• Perform routine cleaning, lubrication, adjustment, and preventive maintenance of machine components including bearings, gears, shafts, and other mechanical assemblies.
• Provide customers with technical support, operational guidance and basic machine training following installations or service activities.

Knowledge, Skills & Abilities

• Strong mechanical, electrical, hydraulic and pneumatic troubleshooting skills.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Knowledge of CNC machine tool operation and maintenance.
• Strong analytical and problem-solving abilities.
• Excellent customer service and communication skills.
• Located in Southern California, Michigan, or Minnesota