CNC Field Service Technician

Indextornos; Minnesota; On-site; USD 60,000 - 80,000; Full time

Job summary

A machinery service company is seeking a qualified technician to provide effective customer support by maintaining service for machinery at customer locations. The ideal candidate will have 8-10 years of experience in CNC machine troubleshooting and repair, alongside strong diagnostic skills. Responsibilities include providing remote technical support, diagnosing machinery malfunctions, and executing repairs and installations. Candidates should be knowledgeable in hydraulics and electronics. Position is based in Minnesota with potential travel to various locations.

Qualifications

• 8-10 years of direct CNC machine troubleshooting and repairs.
• Experience in a manufacturing environment where field service skills were essential.
• Knowledge of electronics, hydraulics, or mechanical-related fields.

Responsibilities

• Provides remote technical support via phone and email.
• Diagnoses and troubleshoots machinery malfunctions at customer sites.
• Installs, repairs, and tests machinery and equipment.
• Executes installations and inspections on product lines.
• Returns remaining parts with correct paperwork to the office.

Skills

CNC machine troubleshooting

Technical support

Diagnostic skills

Repair skills

Knowledge of hydraulics and electronics

Education

8-10 years of relevant experience

Job description

Summary

This position is responsible for maintaining effective customer support by providing service to all Company machinery at a customer’s location under limited supervision at INDEX Corporation.

Locations

• Southern California
• New England
• Minnesota
• Michigan
• Chicago
• Philadelphia
• Wisconsin
• Florida

Responsibilities

• Knowledgeable with INDEX software tools.
• Provides remote technical support via phone, email, and tele service.
• Diagnoses and troubleshoots machinery malfunctions at customer site.
• Executes installs, repairs, inspections, setups, and tests on two machine product lines targeted by the Regional Service Manager, with minimal guidance of senior and lead service technicians.
• Dismantles defective components, equipment or parts, and installs, adjusts and tests new or repaired parts to INDEX standards.
• High proficiency on multiple product lines with minimal guidance and supervision.
• Cleans and lubricates shafts, bearings, gears and other parts of machinery.
• Installs, creates machine archives, repairs electrical and electronic components of machinery and equipment such as transformers and wiring.
• Installs and repairs hydraulic, coolant or pneumatic systems that are associated with machinery.
• Returns all remaining parts with the correct paperwork and packaging to INDEX’s office.

Education and Experience

8-10 years of direct CNC machine troubleshooting, diagnostic, and repair work and experience with electronics, hydraulics or other mechanical-related field. Previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; and walk. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; taste or smell; and lift and/or move up to 50 pounds without an assistive device.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).