CNC Field Service Engineer - Troubleshoot & Repair Machines

Phillips; Johnson City (TN); On-site; USD 50,000 - 80,000; Full time

Job summary

Phillips Corporation is seeking a CNC Service Engineer in Johnson City, TN, where you'll be pivotal in providing exceptional service and repairs on CNC machines.

With a focus on technology and collaboration, this role involves traveling to various customer sites to ensure equipment runs smoothly. The expected pay range is between $50,000 and $80,000 annually, alongside overtime opportunities.

If you're ready for an impact-making career with a supportive team, Phillips Corporation is the place for you!

Qualifications

• Experience in troubleshooting and repairing CNC machines.
• Strong understanding of manufacturing technology.
• Ability to travel to customer sites.

Responsibilities

• Provide exceptional service and repairs on CNC machines.
• Travel to various sites to ensure equipment efficiency.
• Partner with customers to deliver expert troubleshooting.

Skills

Troubleshooting

Repair

CNC Machine Installation

Customer Service

Job description

Phillips Commercial division is looking for a road warrior in Johnson City area, TN. This Field Service Engineer role is vital to our customers, in delivering imperative maintenance to CNC machinery so their operations can continue to flow.

In this role, we'll equip you with a van, full set of necessary tools and a Haas certification so you can facilitate installation of equipment, investigating, and resolve customer reports of technical problems with equipment, and eliminate future operational or service difficulties.

How will you contribute mightily to the Phillips mission daily?

• By installing new or modified equipment at the customer’s facility and ensuring full functionality according to specifications.
• Analyzing, reviewing and inspecting findings to determine the source of problems, and recommending repair, replacement, or other corrective actions.
• Coordinating problem resolution with factory or Phillips inside service support to expedite repairs.
• Providing on-site technical assistance to help troubleshoot and repair equipment.
• Updating and completing current incomplete service reports to reflect accurately and completely the work performed.
• Providing feedback to the factory to help update and make changes to the service procedure used in troubleshooting and completing repairs to the machine in the field.
• Providing a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Conducting training on the safe operations of the equipment and demonstrating skills to trainees, including both team members and customers.

What legendary skills will you use to help create audacious Breakthrough accomplishments?

This role requires 80% road travel.

• Experience:
• Experience with maintenance on CNC machines.
• Valid driver's license.
• Abilities and skills:
• Ability to travel on the road up to 80% of the week with possible overnight stays between Monday - Friday.
• A high mechanical aptitude with some electrical knowledge.
• Good communication skills and ability to deal with customers professionally.
• Ability to keep track of expenses and manage paperwork relating to maintenance completed.

If you're ready to contribute to this dynamic team and ensure the highest level of legendary service is delivered to our customers, we encourage you to apply!

The expected pay range for a qualified person in this role is between $65,000.00 and 80,000.00 per year. If you have a different suggestion, please mention it in your application.

Phillips Corporation is a global supplier of manufacturing technology products and services primarily focused on machine tools (metalworking). We have been in business over 65 years and have grown from 2 people to over 900 globally - come grow with us!

Phillips Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Phillips Corporation is an E-verify participant.

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• Experience:
• Experience with maintenance on CNC machines preferred.
• Valid driver's license.
• Abilities and skills:
• Ability to travel on the road up to 80% of the week with possible overnight stays between Monday - Friday.
• A high mechanical aptitude with some electrical knowledge.
• Good communication skills and ability to deal with customers professionally.
• Ability to keep track of expenses and manage paperwork relating to maintenance completed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Profit Sharing
• Company Van
• Laptop
• Required PPE and branded uniform.