CNC Field Service Engineer – CNC Machine Tools

Software Placement Group, SPG; Lexington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Software Placement Group (SPG) is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide. This field-based role requires extensive travel and offers the opportunity to deliver exceptional customer experiences.

You will work with customers, distributors, and internal teams, providing training and technical guidance while documenting service activities and reporting.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and FANUC CNC controls.

Responsibilities

• Install CNC systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other channels.
• Travel extensively (100%) including overnights and weekend travel.
• Maintain detailed service documentation and reporting.

Skills

Troubleshooting

Communication

Customer service

Independence

Tools

FANUC controls

PLC programming

Industrial electrical systems

Job description

Location: Memphis, TN (or anywhere East of the Mississippi; preference for candidates within an hour of an airport and/or in IL, TN, KY, AL, and OH) | Schedule: Full-time, field-based with extensive travel

Overview

An established manufacturer of CNC machine tools is seeking a CNC Field Service Engineer to provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is essential to ensuring optimal machine performance and delivering an exceptional customer experience, and reports to the CNC Field Service Manager.

What you'll do

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Required qualifications

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years of experience providing remote technical support within the machine tool industry
• Proven experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% during weekdays) and work independently in the field

Why this role

This position is critical to ensuring optimal machine performance and delivering an exceptional customer experience for customers nationwide.