CNC Field Service Engineer – CNC Machine Tools

Software Placement Group, SPG; Grand Rapids (MI); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and dental coverage

Company-paid life insurance

Short- and long-term disability

401(k) with employer match

Job summary

SPG in Grand Rapids, MI (remote-based with field travel up to 60%) is seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including milling, grinding, measuring, and automation systems. Provide onsite and remote customer support to keep equipment running smoothly.

Responsibilities include diagnosing mechanical, electrical, software, and networking issues; replacing computer components; configuring systems; and

Qualifications

• Field service or technical support experience with CNC or industrial automation.
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills.
• Experience with CNC controls or monitoring systems.
• Ability to replace components and configure systems.

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC tools.
• Diagnose mechanical, electrical, software, hardware, and networking issues.
• Troubleshoot CNC controls, machine-control computers, and monitoring systems.
• Replace computer components and complete system configurations and repairs.
• Document service activities and findings; escalate complex issues.
• Travel to customer facilities for installations and service calls (up to 60%).

Skills

Strong mechanical troubleshooting

Electrical troubleshooting

Software troubleshooting

Networking basics

Customer service

Independent work

Communication

Travel willingness

Education

Technical education or certification in CNC machining/industrial maintenance/mechatronics/electronics/IT

Tools

CNC controls

Machine-control computers

Industrial monitoring systems

Job description

Location: Grand Rapids, MI (remote-based, field travel required) | Schedule: Full-time | Compensation: Not specified

Overview

An industrial equipment service provider is seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. This remote-based role combines onsite and remote customer support and plays a key part in keeping customers' CNC equipment running smoothly.

What you'll do

• Install, configure, maintain, and repair CNC machine tools and automation systems
• Provide onsite and remote technical support for CNC machine tools
• Diagnose mechanical, electrical, software, hardware, and basic networking issues
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components
• Replace computer components and complete system configurations and repairs
• Assist customers with CNC machine operation and technical questions
• Document service activities, repairs, findings, and recommended follow-up actions
• Escalate complex CNC machine issues to engineering and technical support teams
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%)

Required qualifications

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills
• Experience with CNC controls, machine-control computers, or industrial monitoring systems
• Ability to replace computer components, configure systems, and provide basic networking support
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field
• Ability to work independently, prioritize service needs, and maintain accurate documentation
• Strong communication and customer service skills
• Willingness and ability to travel to customer facilities as required (up to 60%)

Preferred qualifications

• Manufacturing or CNC machining experience preferred

Compensation and benefits

• Medical and dental coverage for employees and spouses after 30 days
• Company-paid life insurance
• Voluntary life insurance
• Short- and long-term disability coverage
• 401(k) with an employer match

Why this role

This role offers the chance to work hands-on with high-precision CNC machine tools and automation systems while providing critical field and remote support to customers, backed by a comprehensive benefits package including medical, dental, life insurance, disability coverage, and a 401(k) match.