CNC Field Service Engineer

Joseph Michaels International; Memphis (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Joseph Michaels International partners with a CNC Machine Tool Builder to recruit a Field Service Engineer. You will install, troubleshoot, and maintain CNC machine tools at customer facilities nationwide, with heavy travel and on-site support.

The role requires strong electrical and mechanical skills, PLC knowledge, and a customer-first mindset. You will provide on-site and remote support, train customers, and report service activities to ensure peak machine performance.

Qualifications

• 5+ years of CNC machine tool maintenance and service experience.
• Strong electrical and mechanical troubleshooting expertise.
• Experience with FANUC CNC controls and other CNC systems.
• Ability to diagnose root causes and implement repair solutions.
• Willingness to travel 100% (weekdays, with overnight stays).
• Excellent communication and customer-service skills.

Responsibilities

• Install CNC machine tool systems at customer sites including options and accessories.
• Perform leveling, geometry checks, and final adjustments for peak machine performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions, including repair or replacement.
• Provide on-site and remote technical support by phone, email, and other channels.
• Support customers, distributors and internal teams with guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events as required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and weekend travel.

Skills

CNC maintenance

Electrical skills

Mechanical skills

PLC programming

Remote support

Customer service

Tools

FANUC controls

CNC systems

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field