CNC Field Service Engineer

Professional Recruiting Consultants, Inc.; Memphis (TN); Remote; USD 70,000 - 100,000; Full time

Job summary

Professional Recruiting Consultants, Inc. is partnering with a CNC machine tool builder to hire a CNC Field Service Engineer. The role involves installation, troubleshooting, repair and maintenance of CNC tools at customer sites nationwide.

Travel is extensive (100%), with preference for candidates near airports in IL/TN/KY/AL/OH and East of the Mississippi. The ideal candidate has strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset.

Qualifications

• Requires 5+ years in CNC machine tool maintenance and service.
• Experience providing remote technical support in the machine tool industry.
• Proven ability to install and service machining centers with leveling and alignment.
• Strong knowledge of PLC programming and troubleshooting.
• FANUC CNC control experience highly preferred.
• Excellent communication skills and customer focus.

Responsibilities

• Install CNC machine tool systems at customer sites.
• Perform leveling, geometry checks, and final adjustments.
• Diagnose and troubleshoot electrical, mechanical, hydraulic, pneumatic issues.
• Provide on-site and remote technical support.
• Train customers and assist with project coordination.
• Travel extensively (100%) for on-site service.
• Maintain service documentation and reporting.
• Support trade shows and company events when required.
• Perform other duties as needed.

Skills

Electrical & Mechanical

PLC programming

FANUC controls

Diagnostics

Customer service

Travel readiness

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field