CNC Field Service Engineer

Calqulate; Grand Rapids (MI); Hybrid; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Company-paid life insurance

Voluntary life insurance

Short-term disability

Long-term disability

401(k) with employer match

Job summary

Calqulate Metrics Ltd. is seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems.

This role combines remote-based customer support with on-site service, requiring travel to customer facilities up to 60%. You will diagnose and repair mechanical, electrical, software, and networking issues, replace components, and document all service activities.

Qualifications

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation.
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills.
• Experience with CNC controls, machine-control computers, or industrial monitoring systems.
• Ability to replace computer components, configure systems, and provide basic networking support.
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field.
• Ability to work independently, prioritize service needs, and maintain accurate documentation.
• Strong communication and customer service skills.
• Manufacturing or CNC machining experience preferred.
• Willingness and ability to travel to customer facilities as required (up to 60%).

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC machine tools.
• Diagnose mechanical, electrical, software, hardware, and basic networking issues.
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components.
• Replace computer components and complete system configurations and repairs.
• Assist customers with CNC machine operation and technical questions.
• Document service activities, repairs, findings, and recommended follow-up actions.
• Escalate complex CNC machine issues to engineering and technical support teams.
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%).

Skills

CNC machining

Electrical troubleshooting

Mechanical skills

Industrial automation

Networking basics

Documentation

Customer service

Remote support

Education

Technical CNC education

Tools

CNC controls

Machine-control computers

Industrial monitoring systems

Job description

We are seeking a CNC Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. This remote-based role provides onsite and remote customer support, with travel required for installations, repairs, training, and service calls.

Benefits include medical and dental coverage for employees and spouses after 30 days, company-paid life insurance, voluntary life insurance, short- and long-term disability coverage, and a 401(k) with an employer match!

Responsibilities

• Install, configure, maintain, and repair CNC machine tools and automation systems.
• Provide onsite and remote technical support for CNC machine tools.
• Diagnose mechanical, electrical, software, hardware, and basic networking issues.
• Troubleshoot CNC controls, machine-control computers, monitoring systems, and related components.
• Replace computer components and complete system configurations and repairs.
• Assist customers with CNC machine operation and technical questions.
• Document service activities, repairs, findings, and recommended follow-up actions.
• Escalate complex CNC machine issues to engineering and technical support teams.
• Travel to customer facilities for CNC machine installations, repairs, training, and service calls (up to 60%).

Requirements

• Field service or technical support experience with CNC machine tools, metal-cutting equipment, or industrial automation required.
• Strong mechanical, electrical, computer hardware, and software troubleshooting skills.
• Experience with CNC controls, machine-control computers, or industrial monitoring systems.
• Ability to replace computer components, configure systems, and provide basic networking support.
• Technical education or certification in CNC machining, industrial maintenance, mechatronics, electronics, information technology, or a related field.
• Ability to work independently, prioritize service needs, and maintain accurate documentation.
• Strong communication and customer service skills.
• Manufacturing or CNC machining experience preferred.
• Willingness and ability to travel to customer facilities as required (up to 60%).