CNC Cutting Tools Support Specialist

Productivity Inc; Richardson (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and diS

401(k) with company match

Paid vacation and personal time

Employee Assistance Program

Professional growth opportunities

Job summary

Productivity, Inc. in Richardson, TX is seeking a skilled CNC Machinist – Cutting Tool Support in a customer-facing tech role, not sales. You will apply machining knowledge to help customers select cutting tools and solve tooling challenges.

The ideal candidate has 3+ years in CNC machining or cutting tools, knowledge of major manufacturers, and strong communication. This in-office role offers steady hours Mon-Fri and a path for technical growth through manufacturer training.

Qualifications

• 3+ years of CNC machining, tool room, or cutting-tool experience.
• Knowledge of cutting tool manufacturers
• Strong milling, turning, drilling, and threading skills
• Experience selecting tools for steel, stainless steel, aluminum, cast iron, and exotic alloys
• Ability to troubleshoot machining and tooling challenges
• Excellent communication and willingness to help customers
• Strong computer skills and adaptability to new systems

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies
• Recommend tooling solutions based on workpiece material, machine capability, and machining application
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance
• Continuing to expand knowledge through manufacturer training and product education

Skills

CNC machining

Tooling knowledge

Troubleshooting

Communication

Computer skills

Job description

Productivity, Inc. in Richardson, TX is seeking a skilled CNC Machinist – Cutting Tool Support in a customer-facing tech role, not sales. You will apply machining knowledge to help customers select cutting tools and solve tooling challenges.

The ideal candidate has 3+ years in CNC machining or cutting tools, knowledge of major manufacturers, and strong communication. This in-office role offers steady hours Mon-Fri and a path for technical growth through manufacturer training.