CNC Applications Engineer & Technical Support Specialist

Matsuura Machinery USA, Inc.; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Matsuura Machinery USA, Inc. is seeking an Applications Engineer specializing in CNC machining to support internal teams and customers by recommending machining solutions and optimizing machine tool performance for a variety of applications.

You will bridge engineering, sales, and customer support, offering expert guidance on machine capabilities, tooling, programming, and process improvements, with on-site training and travel up to 50%.

Qualifications

• 5+ years of hands-on 5-axis CNC machining experience.
• Strong understanding of 5-axis functions, including Tilted Work Planes, TCP, and WSEC.
• Proficiency in CAM programming for 5-axis milling.
• Fanuc control experience.
• Ability to read and interpret technical drawings and schematics.
• Recent, relevant experience as a CNC Machinist or Applications Engineer.
• Ability to operate CNC machine tools at an advanced level.
• Strong analytical and troubleshooting skills.
• A technical degree in Machine Tool Technology or a Bachelor’s degree in Engineering is preferred.
• Proficiency with the Microsoft Office Suite.

Responsibilities

• Provide high level support for CNC Machines, 5-axis functions and machine parameter data editing.
• Provide on-site technical training for Matsuura customers and dealers.
• Provide expert advice and product recommendations to assist sales.
• Provide technical assistance to customers and dealer personnel via phone, email, or video meeting platform.
• Produce technical documentation to inform the factory of desired functional changes to machines.
• Create content for trade shows and dealer open houses that is relevant to Matsuura’s target markets.
• Assist in the packaging and moving of machines and other related equipment required for trade shows.
• Travel up to 50% of the time based on customer and business needs.
• Performs other related duties as assigned.

Skills

5-axis CNC

CAM programming

Fanuc control

Technical drawings

Communication skills

Education

Engineering degree or technical degree

Tools

CAM software

Job description

Matsuura Machinery USA, Inc. is seeking an Applications Engineer specializing in CNC machining to support internal teams and customers by recommending machining solutions and optimizing machine tool performance for a variety of applications.

You will bridge engineering, sales, and customer support, offering expert guidance on machine capabilities, tooling, programming, and process improvements, with on-site training and travel up to 50%.