CMS Submissions Coordinator: Medicare Compliance Liaison

Brown & Brown Insurance; United States; Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

IMPAXX is seeking a CMS Submission Coordinator to join our Medicare compliance team. You will act as the primary contact for CMS submissions, review Medicare requests, and clearly communicate requirements and next steps to customers by email and phone.

The role requires excellent written and verbal communication, attention to detail, and the ability to coordinate with insurers, attorneys, and Medicare. A strong customer-service mindset and confidentiality are essential.

Qualifications

• Must have a high school diploma or equivalent.
• Bachelor’s degree preferred.
• Basic MS Office proficiency required (Outlook, Word, Excel) and PDF viewing/editing.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as the primary contact for assigned CMS submissions and escalate complex cases as needed.
• Review submission files to confirm required documentation is complete.
• Communicate Medicare requirements to customers via email and phone.
• Explain Medicare requests and next steps to customers clearly.
• Notify customers of incoming Medicare correspondence within turnaround times.
• Respond to customer inquiries promptly and professionally.
• Explain CMS submission processes and thresholds to customers.
• Collaborate with Medicare and contractors to gather necessary information.
• Coordinate with IMPAXX teams to meet customer needs and service standards.
• Monitor CMS trends and share insights with teammates and customers.
• Prepare daily Work Condition Reports from exception reports.
• Escalate concerns to Team Leader for review and resolution.
• Cross-train with teammates to provide backup support.
• Maintain customer trust with confidential and professional communication.

Skills

Telephone etiquette

Written communication

Verbal communication

Confidentiality

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Excel

PDF software

Job description

IMPAXX is seeking a CMS Submission Coordinator to join our Medicare compliance team. You will act as the primary contact for CMS submissions, review Medicare requests, and clearly communicate requirements and next steps to customers by email and phone.

The role requires excellent written and verbal communication, attention to detail, and the ability to coordinate with insurers, attorneys, and Medicare. A strong customer-service mindset and confidentiality are essential.