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Senior Business Analyst - NowAdvantage

Davita Inc.

Boise (ID)

Remote

USD 85,000 - 120,000

Full time

4 days ago

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Job summary

A leading company in managed services is looking for a Senior Business Analyst to support ServiceNow solutions. This remote position involves leading requirements gathering, utilizing AI features, and collaborating with teams to optimize business processes. Candidates should have substantial experience with ServiceNow and agile practices.

Qualifications

Minimum 5 years' experience as a Business Analyst.
3 years supporting ServiceNow implementations.
Experience in Agile/Scrum environments.

Responsibilities

Lead discovery sessions and document business requirements.
Translate requirements into user stories for Agile teams.
Serves as liaison between clients and technical developers.

Skills

Communication

Analytical thinking

Stakeholder engagement

Tools

ServiceNow

Agile/Scrum

CRI Advantage is seeking an experienced Senior Business Analyst to join our NowAdvantage Managed Services team, supporting ServiceNow solutions for our clients. This remote role offers the opportunity to work closely with clients, developers, and stakeholders to deliver innovative ServiceNow capabilities that drive business value.

The Senior Business Analyst will lead requirements gathering, solution design collaboration, and mentorship of ServiceNow developers, while incorporating AI and automation features such as Predictive Intelligence and Virtual Agent. This position requires a consultative approach and experience working in Agile delivery environments.

Duties and Responsibilities

Lead discovery sessions and stakeholder interviews to elicit and document detailed business requirements

Translate requirements into clear user stories with acceptance criteria for Agile development teams

Serve as liaison between clients, business users, and technical developers to ensure alignment and solution quality

Collaborate with development teams on functional design, sprint planning, backlog grooming, and demos

Analyze current business processes and recommend ServiceNow-based optimizations aligned with ITIL and CSDM standards

Identify opportunities to leverage AI and automation capabilities within ServiceNow solutions

Lead or support user acceptance testing (UAT), training, and rollout activities

Maintain comprehensive documentation including process flows, knowledge articles, and change management artifacts

Define KPIs and create dashboards using Performance Analytics to track solution effectiveness

Support platform governance, configuration audits, and compliance efforts

Required Qualifications

Minimum 5 years' experience as a Business Analyst with at least 3 years supporting ServiceNow implementations or managed services

Hands-on experience with ServiceNow modules such as ITSM, ITOM, CMDB, or CSDM

Familiarity with ServiceNow AI/ML features (Virtual Agent, Predictive Intelligence, Document Intelligence)

Strong written and verbal communication skills with the ability to engage multiple stakeholders

Experience working in Agile/Scrum environments and writing actionable user stories

U.S. Citizenship required due to federal client work

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

Certified ScrumMaster (CSM) or equivalent Agile certification

ITIL v4 Foundation certification

Experience with ServiceNow Discovery, SAM/HAM, or domain-separated instances

Knowledge of responsible AI practices and data governance

If you're passionate about leveraging your business analysis expertise to deliver cutting-edge ServiceNow solutions and want to grow your career in a dynamic environment, apply today to join CRI Advantage!

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