CMDB Platform & ITIL Governance Administrator

Vanguard; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Vanguard is seeking a CMDB Platform & ITIL Process Governance Administrator to support the integrity and governance of our configuration management ecosystem. The role focuses on ensuring accurate, audit-ready data while collaborating with technical teams to strengthen governance practices.

Ideal candidates will have at least five years of related experience, strong skills in data normalization and governance, and familiarity with ITIL processes. Hands-on experience with ServiceNow is preferred.

Qualifications

• Minimum of five years related work experience, with at least one year of IT service management experience.
• Experience in IT systems, CMDB, data administration, or governance environments.
• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment.

Responsibilities

• Administer and maintain core CMDB reference data.
• Support data quality initiatives and enable CMDB certification.
• Develop and maintain data quality metrics, dashboards, and reporting frameworks.

Skills

Data normalization

Data governance

Communication skills

Collaboration skills

Education

Undergraduate degree

ITIL Foundation Certification

Tools

ServiceNow

AWS

Azure

Job description

Vanguard is seeking a CMDB Platform & ITIL Process Governance Administrator to support the integrity and governance of our configuration management ecosystem. The role focuses on ensuring accurate, audit-ready data while collaborating with technical teams to strengthen governance practices.

Ideal candidates will have at least five years of related experience, strong skills in data normalization and governance, and familiarity with ITIL processes. Hands-on experience with ServiceNow is preferred.