CMDB Platform Engineer

NTT DATA North America; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

NTT DATA North America is seeking a Platform Automation & Workflow Engineer to design and maintain platform-native workflows for service and configuration data governance. You will build scalable automations, enforce policy, and partner with architecture and data teams to operationalize guardrails.

The role focuses on reducing manual effort, improving data quality, lifecycle discipline, and service visibility at enterprise scale, with hands-on platform development and on-site collaboration in

Qualifications

• 5 years’ experience in workflow automation, business rules, script logic, form design, and platform configuration patterns.
• Experience implementing governance controls and policy enforcement within automation platforms.
• Experience onsite client delivery in enterprise environments.

Responsibilities

• Design and implement platform-native workflows for CMDB governance and onboarding.
• Build automations to reduce manual effort while improving control and traceability.
• Ensure alignment with Service-Aware operating model objectives and data governance.
• Develop platform components, dashboards, and user experiences for service data.
• Refactor legacy customizations into upgrade-safe implementations.

Skills

Workflow automation

Business rules

Script logic

Form design

Platform configuration patterns

Education

Bachelor’s Degree

Job description

The role is responsible for building and maintaining platform-native capabilities that make service and configuration data reliable, enforceable, and operationally useful. This position translates Service-Aware Operating Model requirements into scalable workflows, controls, and platform logic that improve data quality, lifecycle discipline, and service visibility at enterprise scale. The focus is on the workflows, rules, automation, and user experiences inside the platform that govern how service and configuration data is created, maintained, and used.

Company Overview

None

Job Description

The role is responsible for building and maintaining platform-native capabilities that make service and configuration data reliable, enforceable, and operationally useful. This position translates Service-Aware Operating Model requirements into scalable workflows, controls, and platform logic that improve data quality, lifecycle discipline, and service visibility at enterprise scale. The focus is on the workflows, rules, automation, and user experiences inside the platform that govern how service and configuration data is created, maintained, and used.

Platform Automation & Workflow Engineering

• Design and implement platform-native workflows that support CMDB governance, service onboarding, lifecycle management, and service ownership accountability.
• Build automations that reduce manual administrative effort while improving consistency, control, and traceability.
• Ensure workflow behavior aligns to Service-Aware operating model objectives and data governance requirements.

Governance Controls & Policy Enforcement

• Implement enforceable controls using business rules, script logic, platform automation, and approval patterns to improve compliance with service and configuration data standards.
• Translate governance requirements into deterministic platform behavior that prevents incomplete, noncompliant, or low-confidence updates.
• Partner with architecture and data roles to operationalize policy-as-code style guardrails within platform processes.

CMDB Experience & Platform Capability Development

• Develop platform components, forms, workspaces, dashboards, and scoped capabilities that improve how teams interact with service and configuration data.
• Improve the usability of platform experiences for service onboarding, ownership validation, certification, and remediation.
• Ensure platform capabilities support service-aware context, lifecycle progression, and operational decision-making.

Technical Debt Reduction & Upgrade Safety

• Refactor legacy customizations into maintainable, upgrade-safe implementations aligned to platform engineering standards.
• Reduce brittle logic, hard-coded dependencies, and configuration sprawl that increase operational and upgrade risk.
• Continuously improve maintainability, supportability, and long-term platform sustainability.

Automation Enablement for Visibility & Remediation

• Enable downstream automation by ensuring CMDB-related platform logic supports service visibility, event context, and remediation workflows.
• Support operational use cases where trusted service and configuration data improves prioritization, triage, and issue containment.

Basic Qualifications

• 5 years’ experience in workflow automation, business rules, script logic, form design, and maintainable platform configuration patterns.
• 5 years’ experience with CMDB concepts, lifecycle governance, and service-aware operating models.
• 5 years’ experience building scalable, upgrade-safe automation that embeds governance into day-to-day platform behavior.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.

Preferred

• Bachelor’s Degree preferred.
• Familiarity with policy enforcement through automation and governed workflow design.
• Experience in highly regulated or operationally complex environments.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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