CMDB Lead: Data Quality & Governance (Secret Clearance)

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure data accuracy across enterprise infrastructure, applications, and services in a regulated federal IT environment.

This role manages day-to-day CMDB activities, performs audits, improves data quality, and partners with operations, engineering, and service management to support incident, change, and problem management.

Qualifications

• Bachelor's degree or equivalent in IT, CS, business, or related field.
• 4–7 years in configuration management, service management, or IT operations with CMDB administration and data quality work.
• Knowledge of ITIL-aligned service asset and configuration management and integration with incident, change, and problem processes.
• Experience using enterprise ITSM/CMDB platforms (e.g., ServiceNow) to maintain CIs, manage relationships, and generate audits/reports.
• Ability to obtain and maintain a SECRET clearance, with U.S. citizenship.
• Strong analytical, communication, and stakeholder engagement skills.

Responsibilities

• Lead day-to-day CMDB operations by establishing processes to create, update, and retire CIs and their relationships.
• Analyze discovery feeds, manual updates, and change records to fix data discrepancies and improve CMDB accuracy.
• Plan and execute CMDB audits and certifications, compare CMDB data to inventories, and oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards for impact analysis and risk assessment.
• Ensure change, incident, and problem records are correctly linked to CIs for traceability and reporting.
• Define, monitor, and report CMDB data quality metrics; implement governance and training to sustain data integrity.
• Contribute to CMDB plans, procedures, and work instructions aligned with ITIL and enterprise policies.

Skills

CMDB administration

Data quality improvement

ITIL concepts

Stakeholder engagement

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure data accuracy across enterprise infrastructure, applications, and services in a regulated federal IT environment.

This role manages day-to-day CMDB activities, performs audits, improves data quality, and partners with operations, engineering, and service management to support incident, change, and problem management.