Cluster Manager, NYC Metro HQ Office - Corporate

Venchi; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

100% Company covered health and dental benefits

401k matching

30% discount in-store

Job summary

Socotra, Inc. is looking for a passionate Cluster Manager for the NYC Metro area to lead our Retail Team. This role involves managing multiple stores in a thriving retail environment, ensuring operational excellence and driving team success.

The ideal candidate will have at least 3 years of experience in multi-unit management, fluency in English, and a passion for developing high-performing teams. We offer a competitive salary and benefits package including health coverage and in-store discounts.

Qualifications

• Minimum of 3 years of multi-unit management experience, preferably in Food and Beverage.
• At least 4 years of experience in leading and developing people.
• Experience in a fast-paced retail environment required.

Responsibilities

• Execute and adapt operational plans in the East Coast market.
• Oversee assigned Cluster P&L for financial performance.
• Develop store teams and ensure exceptional customer service.

Skills

Multi-unit management experience

Team leadership

Communication skills

Problem-solving mindset

Fluency in English

Education

Relevant degree or certifications

Job description

About Us

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well‑being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well‑being.

Your Mission

We are seeking a passionate and results‑driven Cluster (Area) Manager for the NYC Metro area to join our dynamic Retail Team. Based in NYC Metro, this is a field‑based role requiring significant time spent in the stores, ensuring operational excellence and team development. Our Retail channel is thriving and rapidly expanding across the United States, with direct stores in New York City, the Northeast, Florida, California, and exciting new openings on the horizon. This is a fantastic opportunity for a motivated leader to make an impact in a fast‑growing retail environment.

Key Responsibilities

• Partner with the Regional Manager to execute and adapt strategic operational plans to the East Coast market.
• Oversee the assigned Cluster P&L, ensuring financial performance and identifying opportunities for growth.
• Lead and develop the assigned Cluster store team, working closely with Store Managers to drive operational and team success.
• Uphold the Company’s Service Model standards to deliver exceptional customer experience at every store.
• Act as a trainer and coach for store teams, inspiring and guiding them to meet and exceed performance goals.
• Monitor and analyze store KPIs and performance metrics, implementing action plans to achieve company targets.
• Ensure visual merchandising aligns with the Company’s brand guidelines.
• Oversee and optimize store operations, including scheduling, productivity, ordering, forecasting, and inventory management.
• Conduct regular store visits to ensure maintenance of fixtures, furniture, and facilities.
• Identify and implement innovative solutions to operational challenges.
• Collaborate with Store Managers and Human Resources to manage the recruitment process and build strong store teams.

The Ideal Candidate

• A minimum of 3 years of multi‑unit management experience or equivalent, preferably in the Food and Beverage sector
• At least 4 years of experience leading and developing people, with proven success in building high performing teams.
• Experience working in a fast‑paced retail environment; international experience is a plus
• Results orientated with the ability to manage multiple priorities, meet deadlines, and maintain a hands‑on approach.
• Excellent communication, negotiation, and organizational skills, with a focus on performance and attention to detail.
• A proactive, problem‑solving mindset, capable of making decisions and thriving in both independent and collaborative environments.
• Fluency in English, bilingual is a plus.
• Ability to travel regularly across the region and occasionally to other states.
• Leads talent management efforts by actively networking, recruiting, and onboarding top talent while fostering a culture of ongoing training, development, and engagement to build high‑performing teams.
• Positive and flexible…and obviously a chocolate and gelato lover!

What We Offer

• 100% Company covered health and dental benefits for the employee
• 401k matching (up to 4%)
• Competitive paid time off policy
• Wellhub wellness benefit
• Commuter benefits
• Internal promotion opportunities, the Client always seeks to promote from within
• 30% discount in‑store

This role offers a base salary of up to $120,000, plus a bonus tied to the achievement of key company objectives.

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise.

$110,000 - $120,000 yearly