Cluster Account Manager

Securitas Security Services USA, Inc.; Manassas (VA); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Monthly vehicle allowance

Retirement plan

Medical & dental coverage

Life insurance

Paid holidays

Paid time off

Job summary

Securitas Security Services USA, Inc. in Chantilly, VA is seeking a Security Account Manager to oversee several data center sites located in Manassas, VA. The role includes managing day-to-day contractor operations, building strong client relationships, and ensuring high-quality service delivery.

You will coordinate staffing, training, payroll, and after-hours emergency response, monitor security metrics, and prepare data for Quarterly Business Reviews while maintaining contract compliance.

Qualifications

• A minimum of 4-5 years’ security operations management experience.
• 3-4 years of data center security supervisor experience.
• Experienced in hourly employee relations.
• Excellent interpersonal skills.
• Strong planning, organizing, and decision-making abilities.

Responsibilities

• Oversee day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
• Build and maintain strong client relationships, ensuring client satisfaction and retention.
• Coordinate support services and resolve operational issues to optimize account performance.
• Maintain weekly operating schedules and oversee payroll for contractor personnel, including after-hours emergencies.
• Develop staff skills through coaching, training, and performance evaluations.
• Manage uniforms, equipment, supplies, and vehicle-related inventories and maintenance.

Skills

Security operations management

Data center security supervision

Hourly employee relations

Interpersonal skills

Planning & organization

Decision making

Integrity

Job description

Wage: $110,365.00/Salary

The Central Atlantic Region is currently recruiting for a Security Account Manager to join our team in the Chantilly, VA office. The Security Account Manager will manage several data center sites located in Manassas, VA. This position includes a $500 monthly vehicle allowance.

The Security Account Manager oversees all services and deliverables within the assigned locations ensuring exceptional service delivery to the client. Responsibilities include:

• Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
• Building and maintaining strong client relationships, ensuring client satisfaction and retention.
• Coordinating support services and resolving operational issues to optimize account performance.
• Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
• Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
• Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
• Monitoring progress on device repairs and managing the Ticketing System.
• Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
• Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
• Managing onboarding, training, licensing, and local regulatory requirements.
• Tracking alarm violations and managing related reporting and resolutions.
• Handling escalated security issues and emergency situations effectively.
• Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
• Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
• Meeting staffing requirements and conducting site-specific training and annual refresher courses.
• Developing and maintaining operational procedures and post orders for emergency reference.
• Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.

Additional Responsibilities

• Overseeing the implementation of policies and company announcements.
• Fulfilling other contract management duties as assigned by the client.

To be considered for this position, you will need to have the following experience and ability:

• A minimum of 4-5 years’ security operations management experience
• 3-4 years of data center security supervisor experience
• Experienced in hourly employee relations
• Highly professional and ethical with unquestioned integrity
• Strong planning, organizing, and decision-making abilities
• Conscientious and demonstrated initiative
• Excellent interpersonal skills

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

CAHP

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.