Clubhouse Server/Bartender- PT

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hyatt Carmel Valley Ranch is seeking cocktail servers to take beverage orders and present menu selections, delivering items to restaurant and bar areas with attentive, courteous service.

Applicants should have at least 2 years of fine-dining experience, strong wine/beer/liquor knowledge, and the ability to work weekends and holidays under pressure while maintaining an organized, guest-focused environment.

Qualifications

• Must be able to communicate in English with guests, coworkers, and management.
• Minimum of 21 years of age to serve alcoholic beverages.
• At least 2 years of experience in four- or five-star establishments with proven knowledge of wine, beer, and liquor.

Responsibilities

• Take beverage orders and record in the POS system.
• Deliver food and beverage orders to restaurant and bar areas in a timely manner.
• Assist in maintaining and cleaning the restaurant and bar areas.

Skills

English fluency

Fine dining experience

Customer service

Wine knowledge

Beer & liquor knowledge

Interpersonal skills

Education

High School graduate

Tools

POS system

Job description

Organization - Carmel Valley Ranch

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Cocktail servers are responsible for submitting and presenting guest beverage selections. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an attractive setting. Their style and service attributes are key to creating the guest experience.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Job Overview

Take food and beverage orders, record orders in the POS system in a timely manner. Deliver food and beverage orders to restaurant and bar areas. Assist in the maintenance and cleaning of the restaurant and bar areas. Wait on tables promptly and courteously in adherence to standards of service. Provide guest service in accordance to company policy and standard. Assist in the control of beverage and operating supply costs. Deliver prompt, courteous service according to Hyatt service and operating.

Qualifications

Essential:

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Minimum of 21 years of age to serve alcoholic beverages.
• Two years experience in four- or five-star establishments with proven
• knowledge of fine wines, beer, and liquor.
• Punctuality; regular and reliable attendance.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to work well under pressure and handle multiple tasks at once.
• Ability to maintain concentration and a well organized work environment as well as the ability to think clearly.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to thoroughly describe and sell all menu items.
• Ability to comfortably learn and communicate daily menu specials
• Understanding of menu ingredients and cooking techniques
• AM Shifts required
• Mid Shifts required
• Must be able to work weekends/Holidays

Desirable:

• High School graduate
• Food handling certification/Serv-Safe certificate.
• Alcohol awareness certification (TIPS Training)
• Knowledge of P.O.S. system, preferably Micros
• Extensive experience in a fine dining environment