Clubhouse Manager

GSI Executive Search - Club, Resort and Hospitality Industry; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous 401(k) Matching & Safe Harbor

Paid Time Off

Employee Meals

Complimentary Parking

Job summary

River Oaks Country Club in Houston, TX seeks an experienced Clubhouse Manager to lead daily Clubhouse operations, dining and member services. You will manage senior managers, oversee budgets, events and staffing while upholding ROCC standards of excellence and personalized member experiences.

The role emphasizes leadership in a private club setting, with focus on guest satisfaction, decorum and seamless operations across outlets and banquets.

Qualifications

• 5+ years of progressive management experience in high-end private clubs or luxury hospitality.
• Strong leadership and budgeting skills with a track record of team development.
• Excellent service orientation and ability to engage members.

Responsibilities

• Oversee daily Clubhouse operations including dining, housekeeping, and member services.
• Lead senior managers, manage budgets, events and capital expenditures.
• Maintain high visibility with members and staff to ensure exceptional service.

Skills

Leadership

Operations management

Budgeting

Staff development

Member relations

Hospitality

Education

Undergraduate degree

Tools

POS systems

Housekeeping software

Job description

Founded in 1923, River Oaks Country Club has long been recognized as one of the nation's premier private clubs, consistently ranked among the world's finest. Nestled on 183 acres in the heart of Houston's most prestigious neighborhood, the Club is steeped in history and tradition, with a reputation for excellence that has endured for more than a century. River Oaks has served as a gathering place for generations of members who value tradition, community and world-class amenities and storied golf and tennis heritage.

Hospitality has been at the heart of River Oaks Country Club since its founding, with a legacy built on exceptional service, warm member engagement and unparalleled experiences. Today, the Club features multiple dining venues, banquet facilities and special event spaces that reflect its commitment to culinary excellence and gracious service. The Club's 160,000-square-foot clubhouse, originally rebuilt in 1968, stands as the centerpiece of the property. Plans are currently underway for a major first-floor renovation scheduled for 2026, ensuring the facility continues to meet the evolving needs and expectations of its members. The Food and Beverage team plays a vital role in delivering the elevated experiences for which River Oaks is known, blending timeless Southern hospitality with innovative dining and service standards that continue to set the benchmark for private clubs across the country.

• Annual Revenues: $45M
• Initiation Fee: $125k
• Food Cost Percentage: 35%
• Food and Beverage Outlets: Men's Locker Room, Ladies' Locker Room, Golf Turn, Boutique Dining, Formal Dining, Adult Casual, Family Dining, Pool Bar and Bistro
• Club POS and Accounting Systems: Jonas

Position Overview

The Clubhouse Manager is responsible for the daily operations of the Clubhouse relating to Member Dining, Housekeeping and Member Services.

• Men's and Ladies' Locker Rooms in the Clubhouse total 100 seats
• Two outlet restaurants located near the golf course and poolside total 300 seats

Reporting directly to the Club Manager, this role will have several senior-level managers as direct reports, providing operational oversight in a la carte dining, outlet locations and banquets. Additionally, the Clubhouse Manager is responsible for championing ROCC standards including daily upkeep, decorum and smooth operations of the Clubhouse. The total employee base reporting to this position is approximately 200+ employees, depending on the season.

This person works very closely with Director of Beverage, Director of Events, Chief Engineer, Director of Purchasing, Executive Chef and the culinary team, as well as with other Directors and the GM/COO to consistently provide the ultimate country club experience to River Oaks Country Club members and their guests.

Responsibilities

Primary

• Provide daily oversight of all Clubhouse operations, with emphasis on member Dining, Food & Beverage outlets, Member Services, Housekeeping and Laundry, Valet, Safety and Security and Club events.
• Assume full responsibility for clubhouse operations in the absence of the Club Manager and/or the GM/COO.
• Maintain a high level of visibility and positive Member interaction, ensuring exceptional service and experiences.
• Interact professionally with Club members, employees, vendors and the ROCC community to uphold the Club's standards.
• Attend staff meetings and member committee meetings as required.
• Assist the Club Manager in preparing the annual budget, including revenue projections, operating expenses, labor, event costing and capital expenditures for all assigned departments.
• Oversee and monitor ongoing inventories of China, glass and silver.
• Collaborate with the Club Manager and Human Resources to develop and maintain effective orientation and training programs for new and existing staff.
• Provide frequent and timely training sessions with support from the other manager.
• Develop and maintain standard operating procedures for all areas of clubhouse operations.

Operations & Facilities Oversight

• Ensure optimal conditions across all areas of clubhouse maintenance.
• Maintain the Club's Employee Safety Program including leading the Employee Safety Committee and ensuring proper safety and security equipment and protocols.

Events & Member Experience

• Participate in planning sessions for all Club events, contributing to seamless and successful execution.

Leadership & Motivation

• Energetic, enthusiastic and consistently positive in attitude.
• Inspires and motivates others to realize their potential.
• Calm under pressure, with the ability to quickly develop solutions to problems or conflicts.

Member Service & Culture

• Member-focused with exceptional attention to detail.
• Genuine passion for personalized service and quality Food & Beverage.
• Approaches service with creativity and innovation while respecting and valuing the history and traditions of the Club.
• Approachable, personable and enjoys engaging with members and guests.
• Strong team player, willing to contribute, collaborate and follow through on projects and deadlines.
• Works effectively across multiple departments and with managers to ensure success.
• Genuinely cares about people and is ready to support colleagues and Members.

Professionalism & Work Ethic

• Excellent communication skills, able to interact in a professional and friendly manner.
• Flexible, adaptable and able to prioritize effectively in dynamic situations.
• Hardworking, proactive and eager to seize opportunities as they arise.

Qualifications

Education & Professional Background

• Undergraduate degree preferred (Hospitality focus ideal but not required).
• Minimum of 5+ years of progressive management experience in a high-end, Member-owned private club or luxury hotel.

Leadership & Team Management

• Demonstrated success in leading sizeable teams within Food & Beverage operations, particularly in A La Carte Dining; experience in Locker Rooms or other clubhouse amenities strongly preferred.
• Proven ability to manage employees through the full employment life cycle.
• Track record of creating and executing effective, in-house training initiatives (e.g., cheese/wine tastings, menu and special communication strategies).
• Commitment to professional development for self and direct reports.

Club Culture & Member Relations

• Deep understanding of private club culture, with the ability to represent it authentically in words and actions.
• Excellent verbal and written communication skills, with the ability to engage both Members and staff effectively.

Competitive Compensation

River Oaks Country Club offers a competitive compensation package and excellent benefits for full-time employees, including:

• Performance Bonus eligibility
• Medical, Dental, and Vision Insurance
• Generous 401(k) Matching & Safe Harbor Contributions
• Fully paid Group/Voluntary Life Insurance
• Paid Time Off
• Short- and Long-Term Disability
• Dry cleaning privileges
• Annual Christmas Bonus
• Employee Meals
• Complimentary Parking
• Employee Scholarship Program