Clubhouse Attendant

FirstService Residential; Indian Head Park (IL); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Paid sick time

Personal time

401(k) plan

Job summary

FirstService Residential is seeking a Clubhouse Attendant for a part-time role in the southwest suburbs of Chicago, Illinois. The position focuses on delivering excellent customer service, granting access to clubhouse facilities, and maintaining a safe, clean environment for residents and guests.

The role involves welcoming residents, assisting with sign-in, enforcing rules, and supporting the Community Manager.

Qualifications

• Experience in hospitality or retail customer service.
• Ability to multi-task and prioritize work.
• Excellent written and verbal communication skills.

Responsibilities

• Provide staff support to address residents and directors' needs.
• Assist residents in a friendly, professional manner and ensure clubhouse safety.
• Welcome residents and guests and verify sign-in and guest policies.
• Enforce the association's rules with courtesy.
• Open and close the clubhouse and manage the pool when open.
• Keep the clubhouse and pool area clean and safe, report issues.
• Set up and break down event furniture as needed.
• Respond to emergencies to minimize injury and damage.
• Follow checklists to complete daily tasks.

Skills

Customer service

Hospitality experience

Multi-tasking

Communication skills

Team player

Safety awareness

Job description

Description

Job Overview: As a Clubhouse Attendant, you’ll be responsible for creating a positive and welcoming first impression for residents and guests entering the clubhouse. Your daily responsibilities will include providing great customer service, granting access to clubhouse facilities, and ensuring a safe and clean environment. This part-time opportunity is available at a property in the southwest suburbs of Chicago, Illinois.

Your Responsibilities

• Provide staff support and guidance to ensure that the needs or desires of the homeowners, Board of Directors, and Community Manager are being addressed.
• Assist residents in a professional, friendly, and helpful manner, ensuring the clubhouse and grounds are safe and welcoming.
• Greet all residents and guests appropriately, ensuring residents sign in upon arrival and guest policies are followed.
• Be familiar with the Association's rules and regulations and apply them to all residents and guests in respectful manner.
• Fully understand and apply the necessary steps to open and close the Clubhouse for the day, including the process for the outdoor pool when open.
• Ensure that the Clubhouse is safe, clean, and presentable at all times, and follow procedures for reporting and addressing conditions beyond the Attendant's knowledge.
• At the Community Association Manager's direction, complete minor maintenance, including watering flowers and shrubs.
• Maintain the swimming pools as needed, in accordance with set procedures.
• Ensure that the pool decks are safe, clean, and presentable at all times, and follow procedures for reporting and addressing conditions beyond the Attendant's knowledge.
• As directed by the Community Association Manager, set up, monitor, and take down necessary items, including tables and chairs, for Clubhouse events.
• Take immediate action in emergencies to minimize potential injury or damage, following all necessary incident reporting procedures.
• Follow all checklists and procedures to ensure tasks are accomplished.

Skills & Qualifications

• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Ability to leverage technology, including telephones, computers, and copiers for Association business.
• Experience providing customer service in a hospitality or retail setting. Experience in community or property management preferred.
• Superior oral and written communication skills.

What We Offer

As a part-time associate, you will be eligible for benefits including paid sick and personal time, as well as a 401(k) program.

Compensation

$ 18.00 / hour

Disclaimer Statement: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.