Club Svcs Representative - Year Round

ADP, Inc.; Hobe Sound (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

ADP, Inc. is seeking a Club Services Representative - Year Round in Hobe Sound, FL to greet and register Members, guests and their families, provide prompt and courteous service, and close out member accounts at departure.

The role emphasizes professional hospitality, accurate handling of inquiries, coordination with other departments, and maintaining knowledge of club offerings, hours, and services, with responsibilities across reservations, events, and daily administrative tasks.

Qualifications

• High School diploma or GED required.
• Minimum 6 months related work experience or equivalent combination of education and experience.

Responsibilities

• Greet and register Members, Member families and guests.
• Process member/guest arrivals and departures.
• Answer and transfer internal and external calls; handle inquiries regarding reservations and information.
• Build strong relationships and coordinate with other departments.
• Maintain desk security, cleanliness, and proper stocking; manage cash bank and related reports.
• Assist Members with shipping/receiving and with event-related tasks; manage lost & found.
• Maintain knowledge of club offerings, menus, hours, accommodations, and promotions.

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Club Svcs Representative - Year Round

Full Time Regular Clerical Hobe Sound, FL, US

JOB SUMMARY:

The Club Services Representative greets and registers Members, Member families, and their guests;providespromptandcourteousservice;andclosesoutMemberaccountsuponcompletion of stay. Assists Members and guests efficiently and courteously in all functions, whileprojectinghighstandardsofserviceandalways exuding professional hospitality. Responds to a wide variety of requests by accurately assessing the Member needs and requests then adding personal recommendations and touches to achieve maximum Member satisfaction, while complying with all Club policies.

ESSENTIAL DUTIES AND RESPONSIBILITES

as follows,and other duties as may be assigned.

Responsible for processing Member/Guest arrival and departure experience.

Answers and transfers internal and external calls.

Responds to telephone and in-person inquiries regarding reservations, club & event information, and Member concerns in a timely fashion.

Build strong relationships and coordinates with all other departments.

Ensures safety by following guest check-in and security procedures and reporting suspicious activity and/or hazards to management.

Completes all checklist items for the appropriate shift.

Review arrivals and understand any special requests/needs.

Utilizes a variety of computer systems.

Ensure the desk is properly stocked and maintains a clean work environment.

Manages a cash bank and completes necessary, related reports.

Assists Members with shipping & receiving.

Flexibility to assist with a variety of event-related tasks, as needed.

Assists Members with lost & found.

Processes general administration, clerical, and billing tasks daily.

Maintain complete knowledge of all club offerings, services, and hours of operation.

Maintain complete knowledge of all Club restaurant food concepts, menus and dress code.

Maintain complete knowledge of all Club Day/nightlife concepts, menu, dress code

Maintain complete knowledge of all Club accommodations types/names, layout, amenities, and locations

Maintain complete knowledge of all Club accommodations rates, special packages, and promotions

Maintain complete knowledge of daily arrival & departure lists, special requests, Member profiles, scheduled daily group and/or event activities, names, and location of meeting/banquet rooms local events, attractions, holiday schedules

EDUCATION AND/OR EXPERIENCE:

High School diploma or GED, and a minimum of six-month related work experience; or an equivalent combination of education and experience. Previous Country Club or luxury hotel experience would be advantageous.