Club & Spa Operations Manager

Pyramid Global Hospitality; Santa Rosa (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Club & Spa Operations Manager to oversee daily operations for the Club, Spa, Fitness and Membership Program at The Flamingo Resort & Spa. You will ensure exceptional guest experiences while maximizing efficiency and revenue across multiple wellness domains.

The ideal candidate will have leadership experience in spa or luxury resort operations, strong financial acumen, and a passion for hospitality excellence.

Qualifications

• Bachelor's degree in Recreation Management, Hospitality Management, Business Administration, or related field preferred.
• Minimum 3 years of leadership experience in spa, fitness club, hospitality, wellness, or luxury resort operations.
• Experience with membership management systems and spa scheduling software.

Responsibilities

• Oversee daily operations of Club & Spa including fitness center, pool, spa treatment areas, retail and guest services.
• Develop and manage spa programs, wellness initiatives, promotions, events and retail strategies.
• Lead daily operations with Spa Supervisor and staff to ensure seamless service and guest satisfaction.
• Monitor staffing, facility usage, appointment availability, and guest flow to maximize efficiency.
• Build relationships with members and guests, delivering exceptional service and prompt issue resolution.
• Drive revenue through memberships, spa bookings, retail, fitness programming and promotions.
• Collaborate with Sales, Marketing, and Hotel Operations to promote offerings.
• Analyze monthly financial performance and control costs to improve profitability.
• Ensure facilities are clean, safe, and maintained to high standards.

Skills

Leadership

Customer service

Financial acumen

Staff management

Conflict resolution

Education

Bachelor's degree in Recreation Management or Hospitality Management

Tools

Spa software (Book4Time)

Club Automation

MS Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

What You Will Have An Opportunity To Do

The Club & Spa Operations Manager is responsible for overseeing the daily operations of the Club, Spa, Fitness and Membership Program to ensure exceptional guest and member experiences while maximizing operational efficiency and revenue. This leader is responsible for maintaining high service standards, responding promptly to member and guest concerns, overseeing facility operations, developing revenue-generating initiatives, and leading a high-performing team committed to excellence.

The ideal candidate is passionate about hospitality and wellness, possesses strong leadership skills, and thrives in creating memorable experiences that drive member satisfaction, retention, and profitability.

Essential Duties & Responsibilities

• Oversee the daily operations of the Club & Spa, including the fitness center, locker rooms, pool amenities, spa treatment areas, retail space, member services, and guest experience.
• Develop and manage innovative spa programs, wellness initiatives, seasonal promotions, special events, and retail strategies that enhance the guest experience, and increase member engagement.
• Lead daily operations by partnering with the Spa Supervisor, spa providers, spa reception team, and club staff to ensure seamless service delivery and an exceptional experience for both members and resort guests.
• Monitor daily operations, appointment availability, staffing levels, facility usage, and guest flow to maximize efficiency, service quality, and overall utilization.
• Build strong relationships with members and guests by delivering exceptional customer service, responding promptly to inquiries, concerns, and service recovery opportunities, and fostering long-term member satisfaction and retention.
• Develop and implement operational improvements that enhance the member and guest experience, increase efficiency, and support overall business objectives.
• Ensure luxury hospitality standards are consistently maintained across all Club & Spa operations while adhering to company policies, procedures, brand standards, and safety regulations.
• Develop and implement creative strategies to increase membership sales, spa bookings, retail sales, fitness programming, and overall departmental revenue.
• Create promotions, seasonal packages, wellness events, and special programming that attract new members and guests while increasing repeat business.
• Identify opportunities to upsell services, memberships, retail products, and wellness experiences.
• Collaborate with Sales, Marketing, and Hotel Operations to promote club and spa offerings.
• Analyze monthly financial performance, revenue trends, labor costs, and expenses, implementing action plans to improve profitability.
• Ensure all Club & Spa facilities are clean, organized, safe, fully operational, and maintained to the highest standards of quality and presentation.
• Conduct regular inspections of all Club & Spa facilities and coordinate with appropriate departments to ensure maintenance issues, equipment repairs, and operational needs are addressed in a timely manner.

What are we looking for?

Qualifications

• Bachelor's degree in Recreation Management, Hospitality Management, Business Administration, or related field preferred.
• Minimum 3 years of leadership experience in spa, fitness club, hospitality, wellness, or luxury resort operations.
• Proven experience leading teams and managing daily operations.
• Strong financial acumen with experience managing budgets and revenue goals.
• Excellent customer service and conflict resolution skills.
• Strong organizational and time management abilities.
• Experience with membership management systems, spa scheduling software, and Microsoft Office.
• Book4Time and Club Automation experience is a plus.
• CPR/First Aid certification preferred.

Compensation

$80,000

$90,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.