Spa & Wellness Concierge

Pyramid Global Hospitality; West Palm Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Local discounts

Training and development opportunities

Job summary

A leading hospitality company in West Palm Beach is seeking a Spa & Wellness Concierge to enhance guest experiences through personalized service. This role involves managing spa appointments, promoting treatments, and maintaining a welcoming environment. Ideal candidates will have strong guest service skills and a commitment to hospitality. Join a workplace that values inclusivity, offers comprehensive benefits, and supports employee development.

Responsibilities

• Warmly welcome guests and recommend personalized services.
• Manage bookings and ensure an efficient appointment system.
• Promote spa treatments and enhance guest satisfaction.
• Maintain cleanliness in reception and fitness areas.
• Assist with various spa attendant duties.
• Process payments and maintain accurate guest records.
• Respond promptly to guest inquiries and concerns.
• Collaborate with staff for exceptional service delivery.
• Support spa events and marketing activities.
• Work varied shifts including evenings and weekends.

Job description

Join to apply for the Spa & Wellness Concierge role at Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Key Responsibilities

• Warmly welcome guests, guide them through their spa journey, and provide personalized service recommendations to create a memorable experience.
• Manage spa and fitness appointments, cancellations, and modifications using booking software to maximize efficiency.
• Actively promote spa treatments, retail products, and special offers to enhance guest satisfaction and drive revenue.
• Maintain a clean, organized, and inviting environment in the reception area, guest lounge, locker rooms, and fitness center.
• Assist with Spa and Fitness Attendant duties, including preparing treatment rooms, replenishing supplies, and supporting guests in the fitness center.
• Process payments, manage POS transactions, and maintain accurate guest records for smooth daily operations.
• Respond promptly to guest inquiries, resolve concerns with professionalism, and provide expert guidance on spa and fitness services.
• Partner with therapists, fitness staff, and management to ensure efficient and exceptional service delivery.
• Assist with spa events, promotions, and marketing efforts, including social media content and guest communications.
• Adapt to the needs of the operation by working varied shifts, including evenings, weekends, and holidays.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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