Club Server - Ocean Forest (Full-Time)

Sea Island Company; Sea Island (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury resort in Sea Island is seeking enthusiastic service staff to provide exceptional guest experiences. Candidates should possess a positive attitude, strong communication skills, and prior experience in upscale service environments. Responsibilities include serving food, maintaining cleanliness, and ensuring guest satisfaction. The role requires flexibility in scheduling, including weekends and holidays, and adherence to company standards.

Qualifications

• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred.
• Excellent communication skills, both written and verbal.
• Must be at least 18 years of age.
• TIPS certified preferred.

Responsibilities

• Provide friendly, attentive, and timely service to create an exceptional experience.
• Serve and clean food and beverage items according to prescribed procedures.
• Maintain a thorough knowledge of current guest services and local attractions.
• Accountable for guest satisfaction by ensuring standards are met.

Skills

Communication skills

Positive attitude

Detail oriented

Ability to adapt

Job description

Ocean Forest Golf Club
200 Ocean Road
Sea Island, GA 31561, USA

Basic Job Function

Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Able to serve guest in a variety of environments to include the casual Tee House, the club Locker Room, the Dining Room, Club Events and Catering in member homes. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements

• Previous service experience in a luxury hotel, resort or fine dining restaurant preferred
• Familiarization with restaurant POS systems preferred
• Must be at least 18 years of age (Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages)
• TIPS (Training for Intervention Procedures) certified preferred
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Ability to cross function in dining room, bar area, locker room and tee house
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities

• Prepare station for service prior to guest arrival, including the supplying of side stands, setting and inspection of all tables for cleanliness, and correctness of settings
• Serve and clean food and beverage items according to prescribed procedures
• Monitor diners' satisfaction frequently and anticipate needs without requiring direction
• Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Clear courses according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited
• Accurately summarize meals served for reporting purposes per established procedure
• Reset tables as needed
• Learn the names and personally recognize our regular guests and members
• Record and bill food and drink orders accurately into the register system and process payments using guest/member cards
• Properly obtain completed guest checks bearing all required information
• Provide support for club events and private parties to include set up and break down of components
• Accountable for guest satisfaction by ensuring Ocean Forest standards are met
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Work independently to execute other duties as delegated by leadership
• Uphold and ensure compliance with all company and departmental policies, procedures and standards of quality and timing
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to lift, carry, pull, and push up to 30 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.