Club Server: Create Welcoming Guest Experiences

Marriott Madison South; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Marriott Madison South is seeking Restaurant Servers in Madison, WI who excel in guest service, take orders, and deliver food and beverages with a professional demeanor. You will clean and reset tables after guests depart and maintain knowledge of the menu, prices, and daily specials to ensure accurate recommendations.

This role emphasizes hospitality, teamwork with kitchen and bar staff, adherence to health and safety standards, and consistency in guest satisfaction.

Qualifications

• Courteous and attentive to guests.
• Able to stand for long periods.
• Clear written and verbal communication.
• Outgoing personality with good interpersonal skills.
• Flexible schedule, including weekends and holidays.
• Honest and able to work well with others.

Responsibilities

• Prepare tables with sanitation and order.
• Attend to customers upon entrance to the restaurant.
• Present menus and be knowledgeable of menu contents, recipes, and restaurant offerings.
• Serve and assist customers with selecting food/beverages as needed.
• Verify guest’s identification to ensure they meet age requirements for alcohol consumption.
• Have basic knowledge of menu prices, preparation techniques, and time of preparation.
• Make suggestions based on guest preferences.
• Take and serve food/drinks orders.
• Arrange table settings.
• Keep tables clean and tidy at all times.
• Deliver checks and collect payments.
• Return to each table periodically to ascertain whether additional items are desired.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant health department rules/regulations and all customer service guidelines.
• Dress in appropriate event staff uniform at all times, while maintaining professional appearance.
• Refill condiments and server station supplies at end of each shift.
• Adhere to all Health Department rules and brand standards.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must have completed required brand training program.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Act with the highest level of integrity in every decision.

Skills

Guest service

Physical stamina

Communication

Team player

Flexible schedule

Professional appearance

Job description

Marriott Madison South is seeking Restaurant Servers in Madison, WI who excel in guest service, take orders, and deliver food and beverages with a professional demeanor. You will clean and reset tables after guests depart and maintain knowledge of the menu, prices, and daily specials to ensure accurate recommendations.

This role emphasizes hospitality, teamwork with kitchen and bar staff, adherence to health and safety standards, and consistency in guest satisfaction.