Cypress-Fairbanks ISD is hiring for a role that requires clerical and customer service experience, basic computer skills, and strong organizational abilities. Responsibilities include maintaining positive communication with parents and children, ensuring safety procedures, and supporting program management. The position requires the ability to learn new software and to handle multiple tasks effectively. Working conditions involve early mornings and late afternoons with required attendance at trainings.
Responsibilities
Serve as a positive role model.
Support the Program Manager with maintaining required program records.
Maintain positive communication with children, parents, and staff.
Provide quality customer service.
Ensure safety by managing campus entrance.
Attend required trainings and meetings.
Skills
Clerical and/or customer service experience
Basic computer skills
Strong organizational and interpersonal skills
Ability to learn and utilize new software systems
Communicate in both verbal and written forms
Ability to handle multiple tasks
Speak, read and understand English
Apply common sense and sound judgement
Job description
Qualifications
Clerical and/or customer service experience required.
Basic computer skills required.
Strong organizational and interpersonal skills.
Ability to learn and utilize new software systems.
Communicate in both verbal and written forms with staff, children and parents of the program.
Must be able to handle multiple tasks and follow directives.
Speak, read and understand the English Language.
Apply common sense, understanding, and sound judgement to carry out essential functions.
Terms Of Employment
174 days
Salary/Paygrade
$15.51 per hour – HS5
Essential Functions
Serve as a positive role model.
Serve as a program ambassador to promote the program within the district, school, and community.
Support the Program Manager with maintaining and ensuring proper completion of required program records including, but not limited to, sign‑in/out procedures, attendance records, employee timesheets, and incident reports.
Maintain positive, professional, and regular communication with children, parents, CFISD staff members, and community members.
Maintain positive relationships and interactions with children, parents, CFISD staff members, and community members, including establishing and facilitating a positive and welcoming environment.
Provide quality customer service to children, parents, CFISD staff members, and community members.
Adhere to all program standards, procedures, and expectations outlined in district and program handbooks and staff development training.
Maintain a clean and orderly environment, including shared office space.
Manage front desk operations of before and after-school program including the answering of phone calls, emails, in-person inquiries, and providing clerical support for the program.
Prepare and distribute communication to participants and families.
Review, submit, and audit attendance records for before and after-school program.
Assist in the preparation, submission, and retention of needed documentation as directed by Community Programs.
Ensure the safety of all participants by managing the entrance of the campus, verifying photo identification of those persons picking up children, acknowledging all visitors, and conducting frequent headcounts.
Attend required trainings and meetings scheduled by Community Programs.
Accept constructive feedback and reflect on job performance.
Regular and reliable attendance is an essential job function.
Perform any and all other duties deemed necessary by your direct Supervisor or Coordinator, the Assistant Directors of Community Programs, the Director of Community Programs and/or the Assistant Superintendent for Communication and Community Relations.
Working Conditions
Work with frequent interruptions
Maintain emotional control under stress
Repetitive hand motions
Prolonged use of computer
Frequent and repetitive motion (from sitting to standing)
Frequent light lifting and carrying (under 15 pounds); occasional moderate lifting and carrying (15-44 pounds).
Early morning and afternoon/evening hours (split shift).