Club Red Lead Ambassador
Nisqually Red Wind Casino
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Nisqually Red Wind Casino is seeking a Lead Ambassador to supervise the Ambassador team, ensuring excellent guest service and accurate handling of Club Red benefits and promotions. The role supports the Club Red Supervisor and performs related marketing tasks.
Responsibilities include training, customer issue resolution, and ensuring compliance with tribal gaming regulations. Strong leadership, communication, and multi-tasking are essential for success.
Qualifications
- High school diploma or GED required.
- Minimum 1 year as an Ambassador or related gaming experience with 6 months as Ambassador.
- Excellent verbal and written communication skills.
- Strong administrative and leadership abilities.
- Ability to manage people and multi-task.
- Intermediate computer skills.
- Excellent guest service and interpersonal skills.
- Ability to work without direct supervision and with others.
- Willingness to obtain Class III Gaming License.
Responsibilities
- Lead and train the Ambassador team to deliver exceptional guest service.
- Manage promotional drawings, reporting, and club benefits with accuracy.
- Ensure compliance with Players Club policies and controls.
- Assist Club Red Supervisor in daily operations and tasks.
- Provide training for new Club Red personnel and ongoing retraining as needed.
- Address guest service issues and escalate appropriately.
- Promote Club Red benefits and educate guests on carded play advantages.
- Perform all Ambassador duties as needed.
Skills
Education
Job description
Description
- FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
- FREE Short-Term Disability, Life and Accident Insurance
- FREE Meal during shift
- FREE gaming license renewals
- Paid Time Off
- Floating holidays
- 401(K) Retirement Program (match up to 4%)
- Tuition Reimbursement
- Health & Wellbeing Reimbursements
- Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
- Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
- Flex spending and Dependent care spending
- Career advancement opportunities
- Periodic Team Member contests and giveaways
- Team Member dining and gift shop discounts
To provide leadership and exceptional communication to Club Red Ambassadors in support of delivering tremendous guest service, accurate transactions, and the selling of Club Red membership benefits.
To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.
Creating incredible experiences.
Integrity, Communication, Accountability, Respect, Teamwork
Trains, monitors performance, provides corrective guidance and leadership to the Ambassador team of the Nisqually Red Wind Casino Players Club. The Lead Ambassador interacts with players for all escalated issues regarding program benefits and promotions, and utilizes the player tracking system for reporting, and ensures proper completion of all promotional drawing related activities and transactions. Performs all duties of an Ambassador as needed, as well as additional support of other marketing tasks as assigned. Complies with casino policies and procedures, internal controls and Tribal Gaming regulations pertaining to Club operations.
- High school diploma or GED.
- One year as an Ambassador or combination of training and related gaming experience with a minimum of six months as an Ambassador.
- Excellent verbal and written communication skills.
- Strong administrative skills.
- Possess leadership skills and the ability to manage people.
- Intermediate computer skills.
- Excellent guest service skills.
- Ability to multi-task.
- Excellent interpersonal skills.
- Possess a positive attitude.
- Ability to work without direct supervision.
- Ability to work well with others.
- Pass NRWC pre-employment testing.
- Ability to work all shifts including weekends and holidays.
- Ability to obtain a Class III Gaming License.
- 1 year of related experience in front line customer contact position.
- Experience in marketing, promotions, casino events or similar positions.
- Previous sales experience.
- Ability to sit, stand and/or walk for extended periods of time.
- Manual and finger dexterity for operation of personal computer and routine paperwork.
- Ability to stoop, reach, squat, push, pull and lift at least 50 pounds.
- Ability to tolerate a smoke-filled environment.
- Reviews and maintains expert knowledge of all monthly promotions, players club benefits, and Red Wind Casino offerings.
- Ensure accurate completion of all drawings and promotional activities, including drawing processes, execution, reporting, required paperwork and regulations.
- Ensure compliance with all Players Club policies, procedures and controls.
- Assist Club Red Supervisor in the daily operations of all Club Red activities and daily tasks.
- Assists with marketing administrative duties and reporting as assigned.
- Provides training and onboarding of all new Club Red personnel.
- Assist guests with any guest service issues and direct them to the appropriate places.
- Provides in-service training for Ambassadors, retraining for deficient performance.
- Monitors performance and reports back to supervisor.
- Assist in obtaining jackpot photos of guests for advertising purposes.
- Increase carded play among guests by finding opportunities to sell/upsell Club Red benefits and educate guests on the advantages of carded play.
- Provides excellent customer service, in a busy, fast-paced casino environment.
- Performs all duties of Ambassador as needed.
- Performs other duties as assigned.
Rev. 1/18/2024
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
