Club Operations Manager - Hospitality & Member Experience

PROGRESS FIRE CO HOME ASSOC; False Pass (AK); On-site; USD 55,000 - 90,000; Full time

Job summary

Progress Fire Company Home Association in Alaska seeks a seasoned club manager to oversee daily operations, member relations, and staff performance. You will implement policies, coordinate with department heads, and ensure member and guest satisfaction.

The role requires strong leadership, budgeting oversight, and excellent communication. Experience in hospitality or private clubs is preferred; high school diploma required and RAMP certification bonus for serving staff.

Qualifications

• 3+ years of management experience in private clubs or hospitality.
• Bartending/serving experience; RAMP certification within first week.

Responsibilities

• Implement general policies established by the Executive Board of Officers and directs their administration and execution.
• Discuss with the President and Board of Trustees issues facing the club and identify actual or anticipated problems.
• Monitor long- and short-term objectives and financial reports and, in consultation with the treasurer and finance committee, prepare a financial plan for the club.
• Manage the club’s cash flow and follow established controls to safeguard funds.
• Set the standard for effective management and demonstrate a concern for the supervision and development of the staff.
• Establish employee rules and regulations, work schedules, and internal controls.
• Monitor budget and other financial statements; take effective corrective action as required; approve vouchers before payment.
• Welcome new club members and develop ongoing dialogue and rapport with members through recognition, communication, and follow-through.
• Consistently assure that the club is operated in accordance with all applicable local, state, and federal laws.
• Ensure the highest standards for food and beverage, including quality and consistency, entertainment, and other club services
• Work with department managers to schedule, supervise and direct the work of all club employees.
• Confer with the President and Board of Trustees about personnel-related matters including compensation, scheduling issues, job changes, and performance evaluation.
• Conduct regular full staff meetings.
• Attend meetings of the club’s Executive Board as well as the Board of Trustees.
• Serves as liaison between all management staff and the board.
• Negotiate and receive the President and Board of Trustees approval for contracts.
• Ensures proper cleanliness and sanitation of all club facilities and environments.
• Work with the kitchen manager to create specials and make updates to the menu as needed.
• Input food and beverage inventory and ensure that the treasurer receives it in a timely manner.
• Performs other duties and functions as the President and Board of Trustees may direct that are consistent with this job description.

Skills

Communication

Problem-solving

Organization

Multi-tasking

Education

High School Diploma or GED

Job description

Progress Fire Company Home Association in Alaska seeks a seasoned club manager to oversee daily operations, member relations, and staff performance. You will implement policies, coordinate with department heads, and ensure member and guest satisfaction.

The role requires strong leadership, budgeting oversight, and excellent communication. Experience in hospitality or private clubs is preferred; high school diploma required and RAMP certification bonus for serving staff.