Assistant Operations Manager – Wellness & Member Experience Lead

The Alaska Club; Anchorage (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

The Alaska Club West is seeking an Assistant Operations Manager to oversee daily operations, supervise staff, and maintain high facility standards. This role supports the Operations Manager and General Manager, with a strong emphasis on member experience and safety.

The ideal candidate has experience in fitness, hospitality, or customer service, possesses leadership and communication skills, and can multitask in a fast-paced environment.

Qualifications

• Previous experience in fitness, hospitality, or customer service
• Strong leadership and communication skills
• Ability to multitask and solve problems in a fast-paced environment
• LG/CPR/AED certification (or willingness to obtain)
• Passion for fitness and wellness

Responsibilities

• Assist in managing daily operations, including front desk, maintenance, and class schedules
• Support staff scheduling, training, and performance management
• Monitor member satisfaction and respond to concerns or inquiries
• Ensure cleanliness, safety, and compliance with health regulations
• Help implement marketing and member retention strategies
• Oversee inventory and supplies for smooth facility functioning
• Act as point-of-contact in absence of the Operations Manager

Skills

Leadership

Communication

Customer service

Multitasking

Problem solving

Job description

The Alaska Club West is seeking an Assistant Operations Manager to oversee daily operations, supervise staff, and maintain high facility standards. This role supports the Operations Manager and General Manager, with a strong emphasis on member experience and safety.

The ideal candidate has experience in fitness, hospitality, or customer service, possesses leadership and communication skills, and can multitask in a fast-paced environment.