Club Operations Leader - Drive Growth & Member Experience

crunch; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Gym membership

Uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k)

Performance bonus

Dental insurance

Employee discounts

Job summary

Crunch Fitness in Richmond, VA is seeking an Assistant General Manager to assist the General Manager in daily club operations, ensuring members and prospects receive the highest quality of service and facilities. This is a full‑time, salaried exempt position.

We offer hands‑on leadership training, career growth opportunities, and a strong earning potential within a fast‑paced, results‑driven industry.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Minimum of 1 year management experience required.
• Strong leadership, interpersonal & communication skills.
• Fitness management experience preferred.
• Ability to work onsite only.
• CPR/AED certification.

Responsibilities

• Achieve target revenue goals through leadership and motivation of employees.
• Promote a professional and inviting environment that enhances the quality of service and care offered to members.
• Demonstrate a working knowledge of all standard operating procedures and policies.
• Conduct tours and telephone inquiries for prospective members.
• Monitor flagged check-ins to increase revenue and collections.
• Coordinate and work with other departments, including Personal Training and Group Fitness.
• Train and supervise the front desk, housekeeping, and Kid’s Crunch staff.
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance.
• Ensure club meets standards for cleanliness, maintenance, safety, and security.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Communication skills

Fitness management experience

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Crunch Fitness in Richmond, VA is seeking an Assistant General Manager to assist the General Manager in daily club operations, ensuring members and prospects receive the highest quality of service and facilities. This is a full‑time, salaried exempt position.

We offer hands‑on leadership training, career growth opportunities, and a strong earning potential within a fast‑paced, results‑driven industry.