CLUB Membership Manager

Bass Pro Shops; Myrtle Beach (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Flexible Spending Account

401k

Paid Holidays

Paid Vacation

Paid Sick Time

Job summary

Bass Pro Shops is seeking a CLUB Membership Manager to lead and drive the CLUB program and customer experience in-store. The role includes supervising and coaching outfitters, promoting CLUB benefits, and ensuring compliance with CLUB processes.

The position emphasizes building relationships with store leadership, driving CLUB referrals, and delivering exceptional service in a fast-paced retail environment.

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent.
• 2 to 4+ years Sales, Management, or Leadership Experience.
• Experience leading CLUB program initiatives.

Responsibilities

• Deliver CLUB customer experience standards and promote CLUB benefits.
• Coach and train store leadership and outfitters for CLUB processes.
• Build strong relationships with General Manager, managers, and outfitters to influence results.
• Lead CLUB 101 training for new Outfitters during onboarding.

Skills

Leadership

Coaching/Training

Customer Service

Team Collaboration

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY

POSITION SUMMARY: This Retail Manager position for our Bass Pro Shops and Cabela’s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts. Our most successful CLUB Membership Managers are those who:

• Inspire others to deliver an outstanding CLUB Customer Service Experience every time
• Influence others by building strong and trusting relationships through collaborative efforts
• Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest
• Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches
• Are great at multi-tasking and love working in a fast-paced, ever-changing environment
• Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks

ESSENTIAL FUNCTIONS

ESSENTIAL FUNCTIONS: Customer Experience Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility. Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience. Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards Influential Leader and Trainer Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence. Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals. Leads by example, serves as a role model and coach for peers and outfitters. Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment. Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others' contributions and successes in getting CLUB referrals. Builds Great Talent Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters. Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement. Compliance and Analytics Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed. Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store. Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.

ALL OTHER DUTIES AS ASSIGNED

ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role. There may be other related duties as assigned to support all areas of the store based on business needs.

EXPERIENCE/QUALIFICATIONS

EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: High School Diploma or Equivalent Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience

KNOWLEDGE, SKILLS, AND ABILITY

KNOWLEDGE, SKILLS, AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of other financial, legal, and technical information. Ability to read and analyze certain reports. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from Managers, associates, customers, and the public. Ability to conduct meetings and presentations to groups. Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS

TRAVEL REQUIREMENTS: As needed for training and CLUB off-site events

PHYSICAL REQUIREMENTS

PHYSICAL REQUIREMENTS: Constantly communicates with others to exchange information Regularly computer work, walking and standing Occasionally sitting and lifting up to 50lbs Occasionally work in outdoor elements, hot and cold temperatures Occasionally work in noisy environments

WORK ENVIRONMENT

WORK ENVIRONMENT: Retail/Store

INDEPENDENT JUDGEMENT

INDEPENDENT JUDGEMENT: Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

FULL TIME BENEFITS SUMMARY

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

EQUAL OPPORTUNITY EMPLOYER

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

REASONABLE ACCOMMODATIONS

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

BASS PRO SHOPS ABOUT BASS PRO SHOPS

Bass Pro Shops About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”