CLUB Customer Service Outfitter - Full time

Bass Pro Shops; Grand Junction (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Paid sick time

Discounts

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world class service and promote the CLUB experience. You will be the product expert for CLUB benefits, assist with member activations, sales, and account questions, while ensuring compliance and a positive guest experience.

The role emphasizes processing applications, maintaining the CLUB booth, and coaching peers as a CLUB advocate. Starting pay ranges from $16.00 to $18.75 per hour.

Qualifications

• High school diploma or equivalent.
• 0 to 2 years of experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide world class customer service on the sales floor.
• Promote CLUB membership and activate new members.
• Process payments and CLUB applications.
• Maintain accurate CLUB inventory and booth cleanliness.
• Provide peer coaching and support as a CLUB advocate.

Skills

Customer service

Communication

Organization

Self-motivation

Education

High school diploma

Job description

POSITION SUMMARY

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

ESSENTIAL FUNCTIONS

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience. Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs. Demonstrates products to customers. Remains knowledgeable of advertised sales. Helps meet metric goals and objectives for self and store. Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized. Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications. Provides daily feedback and reports in a timely and accurate manner. Provides peer coaching, recognition, and support as a CLUB advocate and representative. Provides service to all areas of the store based on business need. ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE / QUALIFICATIONS

Minimum Degree Required: High school diploma or equivalent experience Experience: 0 to 2 Years of Experience

KNOWLEDGE, SKILLS, AND ABILITY

Excellent organization skills and attention to details. Experience in a customer service environment. Excellent verbal and written communication skills. Adaptability to new processes and procedures. Excellent self-motivation and initiative while unsupervised.

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Stand and/or walk during shift to assist customers on the sales floor, etc. Hear well enough to constantly communicate with others to exchange information Constantly repeat motions that may include the wrists, hands and/or fingers Constantly assess the accuracy, neatness and thoroughness of work assigned Light work that includes lifting and moving objects up to 20 pounds constantly Occasionally ascend or descend ladders, stairs, step stools, etc Occasionally work in noisy environments

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate

$16.00 - $18.75

Full Time Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Bass Pro Shops About

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”