CLUB Customer Service Associate

Bass Pro Shops; Woodbury (MN); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Minnesota to provide world class service while promoting CLUB membership and guiding customers through the CLUB experience. The role involves processing payments, CLUB applications, and delivering a superior guest experience on the sales floor.

Starting pay ranges from $15.00 to $17.75 per hour for full-time employment, with benefits including Medical, Dental, Vision, 401k, and paid holidays, vacation, and sick time.

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience in customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Greet customers and promote CLUB membership.
• Process payments and CLUB applications.
• Maintain CLUB booth inventory and cleanliness.
• Provide peer coaching and serve as a CLUB advocate.

Skills

Customer service

Communication skills

Attention to detail

Self-motivation

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

ESSENTIAL FUNCTIONS

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience. Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs. Demonstrates products to customers. Remains knowledgeable of advertised sales. Helps meet metric goals and objectives for self and store. Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized. Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications. Provides daily feedback and reports in a timely and accurate manner. Provides peer coaching, recognition, and support as a CLUB advocate and representative. Provides service to all areas of the store based on business need. ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS

Minimum Degree Required: High school diploma or equivalent experience Experience: 0 to 2 Years of Experience

KNOWLEDGE, SKILLS, AND ABILITY

Excellent organization skills and attention to details. Experience in a customer service environment. Excellent verbal and written communication skills. Adaptability to new processes and procedures. Excellent self-motivation and initiative while unsupervised.

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Stand and/or walk during shift to assist customers on the sales floor, etc. Hear well enough to constantly communicate with others to exchange information Constantly repeat motions that may include the wrists, hands and/or fingers Constantly assess the accuracy, neatness and thoroughness of work assigned Light work that includes lifting and moving objects up to 20 pounds constantly Occasionally ascend or descend ladders, stairs, step stools, etc Occasionally work in noisy environments

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate

Starting Pay Rate: $15.00 - $17.75 Full Time

Benefits Summary

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Cabela's About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”