CLUB Customer Service Associate

Bass Pro Shops; Anchorage, Northern (AK, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world-class service and guide guests through CLUB membership benefits, becoming the product expert for CLUB processes.

You will execute account servicing, process payments and applications, coach peers, and support store operations across the sales floor while maintaining accurate CLUB inventory and compliance in a fast-paced, customer-focused environment.

Qualifications

• Excellent organization and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and promote CLUB membership opportunities and experiences.
• Demonstrate products and remain knowledgeable of CLUB benefits.
• Process CLUB payments and member applications, and answer account questions.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide daily feedback and reports, and support other store areas as needed.

Skills

Organization

Customer service

Verbal communication

Written communication

Adaptability

Self-motivation

Education

High school diploma

Job description

Position Summary

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

Essential Functions

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.
• All other duties as assigned.

Experience / Qualifications

Minimum Degree Required: High school diploma or equivalent experience.

Experience: 0 to 2 Years of Experience.

Knowledge, Skills, and Ability

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Travel Requirements

N/A

Physical Requirements

• Stand and/or walk during shift to assist customers on the sales floor, etc.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands and/or fingers.
• Constantly assess the accuracy, neatness and thoroughness of work assigned.
• Light work that includes lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally work in noisy environments.

Independent Judgment

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Equal Opportunity Employer Statement

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best‑of‑the‑best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”