Club Manager Full Time

Planet Fitness - Glow Brands; Evansville (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Club Manager at a leading fitness brand! In this role, you'll oversee gym operations, ensuring a 'Judgement Free' environment for members while leading a motivated staff. Your responsibilities include staff recruitment, training, and maintaining high standards of customer service. This position offers you the chance to make a real impact in the fitness community, ensuring members have the best experience possible. If you're passionate about fitness and have strong leadership skills, this is the perfect opportunity for you to thrive in a supportive and energetic atmosphere.

Benefits

Parental leave

Training & development

Vision insurance

Wellness resources

Qualifications

• Experience in customer service, preferably in the fitness industry.
• Leadership and problem resolution skills are essential.

Responsibilities

• Oversee gym operations and ensure a welcoming atmosphere.
• Recruit, train, and manage a high-performing staff.
• Ensure safety and cleanliness of the facility.

Skills

Customer service skills

Leadership skills

Problem resolution skills

Basic computer proficiency

CPR Certification

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

Benefits:

• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Work Monday-Friday
• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property. Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.
• Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.