Club Manager and Social media content

Anytime Fitness; Loudon, Lebanon (NH, TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in fitness is seeking a Member Services Representative to enhance community connections and grow membership. This role is pivotal in fostering relationships, ensuring members receive the best support, and driving engagement through proactive outreach. The ideal candidate will possess exceptional communication skills and a motivated, outgoing personality, thriving in a dynamic environment. Join this vibrant team to make a difference in people's fitness journeys and contribute to a positive club atmosphere!

Qualifications

• Strong customer service and sales skills are essential.
• Ability to connect with community members and promote club services.

Responsibilities

• Grow the membership base and connect members to trainers.
• Act as the club ambassador in the local community.

Skills

Customer Service

Sales Skills

Communication

Motivation

Education

High School Diploma

Job description

The Member Services Representative

Objective:

The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager.

The Member Services Representative is also the club ambassador, connecting the local community with their club.

Key Performance Indicators:

1. Close 70% of membership consultations.
2. Schedule 90% of new members with the Personal Training Manager for training consultations.
3. Keep current accounts/membership dues in good standing.
4. Complete daily tasks as assigned by the club's follow-up algorithm.

Characteristics of successful Member Services Representatives:

1. Outgoing: Member Service Reps are the easiest people to talk to (on the phone, in person, etc.). They ask great questions and listen with care. They are the “face of the club,” so they must set the bar for professionalism.
2. Motivated: Member Service Reps are always busy. They never stop during working hours, prospecting on the phone, on social media, and at community events.
3. Happy: Member Service Reps can be counted on for a positive, uplifting smile or word of encouragement.