Club Manager

Baseline Fitness; Webster City (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Advancement opportunities

Free membership for self and family

Employee discounts

HSA

Job summary

Baseline Fitness in Webster City, IA, is seeking a Club Manager responsible for overseeing gym operations to ensure a positive member experience and financial success.

You will recruit and supervise staff, manage front desk activities, coach performance, handle onboarding, and maintain the club's image and policies to drive member satisfaction.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure a great customer experience.
• Greet members, give gym tours, and address service questions.
• Support club members and staff; maintain a positive club image.
• Coach performance to meet company standards.
• Ensure opening/closing of the gym and adherence to policies.
• Manage supplies and inventory.

Skills

Managerial experience

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Honesty and work ethic

Job description

Job Title

Club Manager

Reports to

District Manager

Status

Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Ensure member service oversight, guaranteeing all team members provide a great customer service experience.
• High involvement in front desk tasks: greeting and welcoming members, conducting gym tours, addressing member service issues and questions.
• Provide support for team members and club members.
• Create and maintain a positive image of the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all business hours.
• Implement and ensure all team members adhere to company policies and procedures.
• Order supplies and track inventory.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: actively listen, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze information, encourage alternative solutions, and seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement Opportunities

Equal Employment Opportunity Statement

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.