Club Manager

ComForCare Home Care (Raleigh, NC); Oxnard (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Flexible schedule

Free uniforms

Bonus based on performance

Employee discounts

Training & development

Vision insurance

Wellness resources

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Club Manager to oversee daily gym operations, lead staff, and ensure an outstanding member experience at our Oxnard location. You will manage recruiting, training, scheduling and supervision while driving customer service and a positive brand image.

Responsibilities include overseeing front desk activities, coaching staff, coordinating promotions, and handling onboarding in Paycom.

Qualifications

• Honesty and a strong work ethic.
• Minimum of 1 year of managerial experience.
• Strong customer service skills.
• Excellent communication, organization and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer experience.
• Lead front desk tasks: greet members, conduct gym tours, resolve service issues.
• Support staff and club members; maintain a positive club image.
• Coach and counsel performance to meet standards.
• Ensure opening/closing and staffing across all hours.
• Implement current marketing promotions with staff.
• Onboard new hires in Paycom and complete admin tasks.
• Order supplies and track inventory.

Skills

Honesty/work ethic

Customer service

Communication

Leadership

Organization

Basic computer skills

Paycom

Tools

Paycom

Job description

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Title: Club Manager

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at:

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.