Club Manager

Baseline Fitness; Denver (CO); On-site; USD 51,300 - 62,700; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Vision insurance

Free uniforms

Training & development

Wellness resources

Dollars for Scholars

Employee appreciation

Job summary

Baseline Fitness in Denver, CO is seeking a Club Manager to oversee gym operations and deliver a top-notch member experience while ensuring financial success.

You will recruit, train, schedule and supervise staff, manage front desk duties, and maintain a positive club image. This full-time supervisory role reports to the District Manager and requires strong leadership and customer service skills.

Qualifications

• Honesty and good work ethic required.
• Minimum 1 year of managerial experience.
• Strong customer service skills required.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure excellent customer experiences.
• Manage front desk tasks: greetings, tours, issue handling.
• Support club members and staff as needed.
• Maintain a positive image for the club.
• Coach staff to meet company standards.
• Ensure opening/closing of the gym is timely.
• Train staff on current marketing promotions.
• Complete onboarding portions in Paycom for new hires.
• Ensure club is open and staffed during all hours.
• Enforce company policies and procedures.
• Order supplies and track inventory.

Skills

Honesty and integrity

Managerial experience

Customer service

Communication

Organizational skills

Leadership

Basic computer skills

Job description

Job Title

Club Manager

Reports To

District Manager

Status

Full Time / Supervisor / Exempt / Non‑Exempt

Job Summary

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

Essential Duties And Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure all team members provide a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds customers’ wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Free uniforms
• Training & development
• Wellness resources
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Compensation

$57,000.00 per year

Equal Employment Opportunity

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.