Club Manager

Planet Fitness; Waterloo (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and energetic team as a Club Manager at a forward-thinking fitness organization. This role is pivotal in ensuring a welcoming atmosphere and a “Judgement Free” experience for all members. You'll lead a dedicated team, focusing on employee training and development while managing daily operations. From overseeing staff schedules to ensuring the gym's cleanliness and safety, your leadership will make a significant impact. If you're passionate about fitness and have a knack for customer service, this is the perfect opportunity to grow and thrive in a supportive environment that values hard work and enthusiasm.

Benefits

Employee Recognition Program

Advancement Opportunities

Qualifications

• Experience in a customer service role, preferably in fitness.
• Leadership experience, especially as an Assistant Manager.

Responsibilities

• Oversee gym operations and staff management.
• Ensure exceptional member experience and maintain facility cleanliness.

Skills

Customer Service Skills

Leadership Skills

Problem Resolution Skills

Basic Computer Proficiency

CPR Certification

Education

High School Diploma or Equivalent

Tools

Microsoft Suite

Job description

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

1. Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
2. Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
3. Staff Management
   
   • Schedule staff and ensure all shifts are covered.
   • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
4. Administration and processing of all weekly/bi-weekly employee payroll.
5. Resolve employee issues or concerns.
6. Manage disciplinary/termination activities.
7. Involved in all front desk related activities including:
   
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members into the system.
   • New member sign-up.
   • Take prospective members on tours.
   • Facilitate all member requests, issues and questions.
8. Ensure prompt opening/closing of gym.
9. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
   
   • Ensure safety of employees, members and club property.
   • Determine and communicate equipment repair in a timely manner.
10. Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
11. Authorize expenditures and refunds. Make daily bank deposits.
12. Prepare all HR related forms and send to Corporate Payroll Team.
13. Track statistics and reports (weekly, monthly, annually).
14. Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Other

• Employee Recognition Program
• Advancement Opportunities