Club Manager

Planet Fitness; Parker (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking fitness company as a Club Manager, where you will oversee gym operations and ensure a top-notch member experience. In this dynamic role, you will lead a dedicated team, ensuring they provide exceptional customer service while managing daily operations. Your leadership will foster a positive environment, support team development, and maintain the club's image. With opportunities for advancement and a supportive team culture, this is a chance to make a significant impact in the fitness industry. If you are passionate about fitness and leadership, this role is perfect for you!

Benefits

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Vision insurance

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Qualifications

• At least 1 year of equivalent managerial experience required.
• Strong customer service and communication skills essential.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, and supervise team members.
• Ensure compliance with company policies and procedures.

Skills

Customer Service

Communication

Organizational Skills

Leadership Skills

Problem Solving

Education

1 year of managerial experience

Tools

Basic Computer Proficiency

Job description

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise team members.
2. Member service oversight ensuring all team members provide a great customer service experience at all times.
3. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
4. Provide support for team members and club members.
5. Create and maintain a positive image for the club.
6. Coaching and counseling performance to help achieve company standards.
7. Ensure prompt opening/closing of gym.
8. Ensure staff are aware and trained on all current marketing promotions.
9. Finish manager portion of onboarding, in Paycom, for all new hires.
10. Ensure the club is open and staffed during all hours of business.
11. Implement and adhere to all company policies and procedures.
12. Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

1. Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: Actively listens to customers, empathizes, and works together to solve the problem.
3. Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

Minimum Qualifications

1. Honesty and good work ethic.
2. At least 1 year of equivalent managerial experience.
3. Strong customer service skills.
4. Strong communication, organizational and leadership skills.
5. Basic computer proficiency.

Physical Demands

1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness