Club Manager

Socket.dev; Kennesaw (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Job summary

Socket.dev is seeking a Club Manager to oversee gym operations and deliver a premier, judgment-free member experience. You will lead a team, train staff, and ensure financial success of the club.

You will manage recruitment, onboarding, scheduling, payroll, and disciplinary actions while maintaining a welcoming atmosphere and safety for members and employees.

Qualifications

• Superior customer service skills, preferably in fitness.
• Exceptional leadership, diplomacy and listening skills.
• Strong problem resolution skills.
• Current CPR Certification required.

Responsibilities

• Recruit, hire, train and develop a high performing staff including Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members and guests with superior customer service guidelines.
• Schedule staff and ensure all shifts are covered; manage payroll processing and HR forms.
• Oversee front desk activities, member check-ins and new member sign-ups; conduct tours for prospective members.
• Lead by example, coach direct reports and enforce PF values and goals; handle marketing promotions and budgetary expenditures.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Benefits:

• Bonus based on performance


• Paid time off

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.


• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.


• Staff Management
  
  
  
  
  • Schedule staff and ensure all shifts are covered.
  
  
  
  


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  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
  
  
  
  


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  • Administration and processing of all weekly/bi-weekly employee payroll.
  
  
  
  


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  • Resolve employee issues or concerns.
  
  
  
  


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  • Manage disciplinary/termination activities.
  
  
  
  


• Involved in all front desk related activities including:
  
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  
  


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  • Check members into the system.
  
  
  
  


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  • New member sign-up.
  
  
  
  


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  • Take prospective members on tours.
  
  
  
  


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  • Facilitate all member requests, issues and questions.
  
  
  
  


• Ensure prompt opening/closing of gym.


• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  
  
  
  
  • Ensure safety of employees, members and club property.
  
  
  
  


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  • Determine and communicate equipment repair in a timely manner.
  
  
  
  


• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.


• Authorize expenditures and refunds. Make daily bank deposits.


• Prepare all HR related forms and send to Corporate Payroll Team.


• Track statistics and reports (weekly, monthly, annually).


• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.


• Experience working as an Assistant Manager at Planet Fitness.


• Exceptional leadership, diplomacy and listening skills.


• Basic computer proficiency (Microsoft Suite).


• Hard working, enthusiastic and energetic!


• Strong problem resolution skills.


• Current CPR Certification required.


• High school diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.