Club Manager

Planet Fitness; Hillsborough Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness in Hillsborough Township, NJ is seeking a Club Manager to oversee gym operations and ensure an exceptional “Judgement Free” member experience while driving the club's financial success. You will lead a team of employees, coach for high performance, manage payroll, scheduling, and front-desk activities, and partner with Corporate on promotions and standards.

The ideal candidate demonstrates strong customer service, leadership, and reliability, with a track record of staff

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff.
• Create a welcoming atmosphere for members and guests and ensure staff follows superior customer service guidelines.
• Staff Management: Schedule staff and ensure all shifts are covered.
• Lead by example and coach direct reports with PF values and goals.
• Administration and processing of weekly payroll and HR forms.
• Oversee opening/closing, facility maintenance and safety.

Skills

Customer service

Leadership

Communication

Problem solving

Multi-tasking

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary


• Employee discounts


• Flexible schedule

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.


• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.


• Staff Management
  Schedule staff and ensure all shifts are covered.


• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.


• Administration and processing of all weekly/bi-weekly employee payroll.


• Resolve employee issues or concerns.


• Manage disciplinary/termination activities.


• Involved in all front desk related activities including:
  Answer phones in a friendly manner and assist callers with a variety of questions.


• Check members into the system.


• New member sign-up.


• Take prospective members on tours.


• Facilitate all member requests, issues and questions.


• Ensure prompt opening/closing of gym.


• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  Ensure safety of employees, members and club property.


• Determine and communicate equipment repair in a timely manner.


• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.


• Authorize expenditures and refunds. Make daily bank deposits.


• Prepare all HR related forms and send to Corporate Payroll Team.


• Track statistics and reports (weekly, monthly, annually).


• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.


• Experience working as an Assistant Manager at Planet Fitness.


• Exceptional leadership, diplomacy and listening skills.


• Basic computer proficiency (Microsoft Suite).


• Hard working, enthusiastic and energetic!


• Strong problem resolution skills.


• Current CPR Certification required.


• High school diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.